A wonderful advert for Direct Line Insurance

[zeitghost]

They're happy to take your money, but:

Young couple devastated after moving into their dream home... only for kitchen to COLLAPSE 24 hours later | Mail Online

Not so keen to pay some out.

Miss Kennedy has been through a distressing time with her home and we offer our condolences for the strain she has suffered.
'When Miss Kennedy’s kitchen floor collapsed the day after she moved in, we explained that any inherent building defects were not covered by insurance.
'We still attended the property to confirm our decision, and indeed Miss Kennedy’s own survey reveals that the concrete floor was not reinforced as it should have been.
'As a gesture of goodwill, we have arranged four weeks alternative accommodation.'

This is my sister in this story and the details provided by the DM are incorrect.

They had a full home buyers survey costing £500 - in this report the surveyor stated the floor was made of wood (clearly it wasn't) and that it was structurally sound.

On this basis they bought the house!

They work really hard and saved up for this property, after the floor collapsed they argued that the surveying company should pay for a second, specialist opinion!

This then AND ONLY THEN highlighted the problem with the floor!

After it had already collapsed!

They are not stupid - had the survey highlighted a problem naturally they would have proceeded with caution and most likely would not have purchased the house.

Unfair how big companies take our money but are not then willing to stick to their responsibilities to provide a reasonable duty of care!

Remember they very neatly died in that incident!

The fire service pulled them out of an 8 foot hole and were surprised no one was killed!

http://www.housepricecrash.co.uk/for...owtopic=176949

[SimonMac]

They're happy to take your money, but:

Young couple devastated after moving into their dream home... only for kitchen to COLLAPSE 24 hours later | Mail Online

Not so keen to pay some out.

I don't see what the problem is, its the couple own fault for being stupid and not listening to their own survey

[BrilloPad]

Surveys are hardly worth the money - they are full of sooo many disclaimers.

Having said that I once had a house surveyed that was about to collapse. I was grateful they picked that up.

[DimPrawn]

Surveys are hardly worth the money - they are full of sooo many disclaimers.

.

WHS, utterly pointless. There is no recourse on what the survey says. Do your own survey with common sense and some builder friends.

[Scrag Meister]

Surveys are hardly worth the money - they are full of sooo many disclaimers.

Having said that I once had a house surveyed that was about to collapse. I was grateful they picked that up.

They cover their @rses by evaluating at the worst case scenario. So whatever bad happens its a case of they told you so.

[northernladuk]

24 Hours In And The Kitchen Falls Into The Basement - House Price Crash forum

I love the 5th post down from nmarks.

Hopefully they have insurance.

Glad it isn't just our forum with lazy morons that don't bother reading threads properly.

[Basil Fawlty]

They're happy to take your money, but:

Not so keen to pay some out.

Aren't Direct Line the one who advertise the fact that they're not on price comparison websites ? Always thought that gave a pretty good indication of what they think of their customers.....