Edit: read full thread, I see you did now
Have you ever been put through to the UK call centre?
If not, first thing you do, go on the front foot to speak to the off shore guys manager. Demand it. Tell them in a couple of short sentances you've been through all the "on and off again" stuff. You want their manager right now.
Then when you do finally get the manager, demand to be immediately put through to the UK call centre.
They will protest, but they should eventually do it. Then you might get somewhere.
Have you ever been put through to the UK call centre?
If not, first thing you do, go on the front foot to speak to the off shore guys manager. Demand it. Tell them in a couple of short sentances you've been through all the "on and off again" stuff. You want their manager right now.
Then when you do finally get the manager, demand to be immediately put through to the UK call centre.
They will protest, but they should eventually do it. Then you might get somewhere.
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