Had that a few weeks back as well. Exactly the same conversation. I got the company though which was Tesco and phoned back.
I got immediaty routed to the fraud department where it turned out I'd lost my credit
card and it had been handed in.
I got immediaty routed to the fraud department where it turned out I'd lost my credit
card and it had been handed in.

If I had a phone plugged into my landline* I'd have it go straight to answerphone and have that as the message, followed by the sound of slamming the phone down.

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