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Anyone tried to call them recently? Their call centre has a recorded message saying "we're very busy because we're currently switching IT systems", and I've now been on hold for 40 mins and counting. I smell another large IT programme catastrophe.
It's not surprising they outsourced to a well known that rhymes with crap. I contracted to crap but their managers re-packaged my work as their own without the technical knowledge/experience to go with it, and when things went wrong tried blaming me for their lack of understanding so I moved on to better things.
I found several weaknesses in my short spell at crap and EDF. Not only did they not use version control software, they did not even know what it was. When releasing software it is Business Policy they keep on going until it works and release rollout/rollback plans do not exist - that sounds like what is happening here. Releases are also straight from a development PC to production and they had no knowledge of build scripts so everything is manual. They have no way to rollback even a small change so they have to keep going.
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