On Sunday I called Orange to get my daughters iphone fixed under their OrangeCare thing. I was told that my contract didn't have this, even though I requested it when I signed the contract, and after a long call I was told to take it up with the store. Not expecting them to do anything I went to the shop. The girl who dealt with me was briliant and dug out the original paperwork from a year ago to prove that the insurance should have been applied to the contract and that somebody at Orange had cocked up. So a replacement is being sent tonight. I was that impressed I left the shop and returned with a box of chocolates for her - she could very easily have just said that she couldn't help and that would have been that!
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Rule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.
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That's good news Tony!
Er, did the chocolates work? -
I have always found Orange shop staff incredibly helpful.Originally posted by TonyEnglish View PostComment
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Are you suggesting that solariums cure ADHD? Must be the vitamin D.Originally posted by Old Greg View PostWhile you're waiting, read the free novel we sent you. It's a Spanish story about a guy named 'Manual.'Comment
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Good for you.Originally posted by TonyEnglish View Post
Customer Service is so bad in the UK that events like this, which used to be a matter of course, really stand out.
Were the choccies Terrys Chocolate Oranges?
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WHSOriginally posted by Old Greg View Post
I had an issue with my BB about 18mths ago or so and they delivered a new one next day, I just had to hand the other one over to the courier and that was that.Bazza gets caught
Socrates - "The only true wisdom is in knowing you know nothing."
CUK University Challenge Champions 2010Comment
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I figured a couple of quid to buy her something which ultimately meant I saved a few hundred was a fair trade. The way I look at it, she got a small gift of thanks for helping out a customer - perhaps it may encourage her to continue in this way - as I said, she could easily have just said that there was nothing they could do.Originally posted by Doggy Styles View Post
I must admit I had another good encounter with Orange when I moved my phone to them - so quite impressed so far. Compare that to the guy at 3 who lied at least twice to me in the run up to getting an upgrade and who ultimately made me decide to stop using themRule Number 1 - Assuming that you have a valid contract in place always try to get your poo onto your timesheet, provided that the timesheet is valid for your current contract and covers the period of time that you are billing for.
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