Good customer service shock!!

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BoredBloke replied

23 May 2011, 13:40
Originally posted by Doggy Styles View Post

That's good news Tony!

Er, did the chocolates work?

I figured a couple of quid to buy her something which ultimately meant I saved a few hundred was a fair trade. The way I look at it, she got a small gift of thanks for helping out a customer - perhaps it may encourage her to continue in this way - as I said, she could easily have just said that there was nothing they could do.

I must admit I had another good encounter with Orange when I moved my phone to them - so quite impressed so far. Compare that to the guy at 3 who lied at least twice to me in the run up to getting an upgrade and who ultimately made me decide to stop using them
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cailin maith replied

23 May 2011, 13:37
Originally posted by Old Greg View Post

I have always found Orange shop staff incredibly helpful.

WHS

I had an issue with my BB about 18mths ago or so and they delivered a new one next day, I just had to hand the other one over to the courier and that was that.
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Clippy replied

23 May 2011, 13:34
Originally posted by TonyEnglish View Post

On Sunday I called Orange to get my daughters iphone fixed under their OrangeCare thing. I was told that my contract didn't have this, even though I requested it when I signed the contract, and after a long call I was told to take it up with the store. Not expecting them to do anything I went to the shop. The girl who dealt with me was briliant and dug out the original paperwork from a year ago to prove that the insurance should have been applied to the contract and that somebody at Orange had cocked up. So a replacement is being sent tonight. I was that impressed I left the shop and returned with a box of chocolates for her - she could very easily have just said that she couldn't help and that would have been that!

Good for you.

Customer Service is so bad in the UK that events like this, which used to be a matter of course, really stand out.

Were the choccies Terrys Chocolate Oranges?
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doodab replied

23 May 2011, 13:31
Originally posted by Old Greg View Post

I have always found Orange shop staff incredibly helpful.

Are you suggesting that solariums cure ADHD? Must be the vitamin D.
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Old Greg replied

23 May 2011, 13:29
Originally posted by TonyEnglish View Post

On Sunday I called Orange to get my daughters iphone fixed under their OrangeCare thing. I was told that my contract didn't have this, even though I requested it when I signed the contract, and after a long call I was told to take it up with the store. Not expecting them to do anything I went to the shop. The girl who dealt with me was briliant and dug out the original paperwork from a year ago to prove that the insurance should have been applied to the contract and that somebody at Orange had cocked up. So a replacement is being sent tonight. I was that impressed I left the shop and returned with a box of chocolates for her - she could very easily have just said that she couldn't help and that would have been that!

I have always found Orange shop staff incredibly helpful.
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Doggy Styles replied

23 May 2011, 13:29
That's good news Tony!

Er, did the chocolates work?
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BoredBloke started a topic Good customer service shock!!

23 May 2011, 13:27
Good customer service shock!!

On Sunday I called Orange to get my daughters iphone fixed under their OrangeCare thing. I was told that my contract didn't have this, even though I requested it when I signed the contract, and after a long call I was told to take it up with the store. Not expecting them to do anything I went to the shop. The girl who dealt with me was briliant and dug out the original paperwork from a year ago to prove that the insurance should have been applied to the contract and that somebody at Orange had cocked up. So a replacement is being sent tonight. I was that impressed I left the shop and returned with a box of chocolates for her - she could very easily have just said that she couldn't help and that would have been that!
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