BT Outage in the North

**thunderlizard** · 3 November 2010, 13:03

which might mean no they aren't, or yes they are.

**Cliphead** · 3 November 2010, 13:39

Just came back a few minutes ago.

**Sysman** · 3 November 2010, 13:45

El Reg

According to ADSL24, BT is blaming the latest problems on an unnamed hardware vendor.

Shall we have a sweepstake on which hardware vendor?

**Doggy Styles** · 3 November 2010, 13:47

Our BT link was down this morning in Bucks.

**Aman** · 3 November 2010, 17:27

I've had problems the last few days. When I was able to connect, it was at low speed but was unable to use the web or mail most times.
I was an hour on the telephone to my ISP (Thus helpdesk in India) trying to explain I had already rebooted my PC, checked drivers etc and it was definitely the ADSL side of my CPE that was dropping before they bothered to tell me there was an issue in t'north affecting many of their customers.

**Doggy Styles** · 3 November 2010, 17:38

Originally posted by Aman View Post

I've had problems the last few days. When I was able to connect, it was at low speed but was unable to use the web or mail most times.
I was an hour on the telephone to my ISP (Thus helpdesk in India) trying to explain I had already rebooted my PC, checked drivers etc and it was definitely the ADSL side of my CPE that was dropping before they bothered to tell me there was an issue in t'north affecting many of their customers.

Don't you just love Bob call centres?

**original PM** · 3 November 2010, 17:42

yes there was!

apparently mostly sorted now

came in the middle of our 21CN rollout grrrrr users blaming project naff all to do with project

**Aman** · 3 November 2010, 18:50

Originally posted by Doggy Styles View Post

Don't you just love Bob call centres?

When I was doing NMC work on global networks, dealing with overseas call centres was just part and parcel of the job, but at that time they were only dealing with parts of the network in their own country. With the higher margin B2B call centres and NMCs there were better standards of English and higher calibre people at the end of the line than in contemporary B2C call centres for low margin services.

I don't like it but B2C callcentres in the developing countries is the price we pay for competitive commoditised services. I've been with my ISP for 15 years and I can't be bothered changing ISP, e-mail addresses to change to an ISP which has UK call centres.

The ISP first line people hang up when it is too difficult for them or if when there' a digression from the flowchart. I'd no idea what the first guy was saying, he talked like a machine gun, two others disconnected the call when I asked if they had visibility of the DSLAM.

I'd be a hypocirite if I said the ISP call centre people were taking UK jobs because I interviewed at Thus many years ago but didn't take the job because it was in an industrial estate on the outskirts of Glasgow. I'm more concerned at development and IVV&T work going overseas.

I finally got my ISP-supplied router set up though, with the help of the last guy I spoke with, who spoke very good English. They had sent it out with the wrong config.
At least they don't make up UK sounding first names now. That used to really get on my goat

BT Outage in the North