Remote support software

[Platypus]

IIRC you can do this with no 'extra' software just using MSN Live Messenger.

Click Actions / Request Remote Assistance and hey presto, your mate gives you their desktop to control.

[suityou01]

Copilot from Fog Creek Software, Joel Spolsky's company.

I like the cut-er-yer-jib young NickFitz. Nice suggestion. But then you knew that .

Thanks all. TightVNC is definately in the mix also.

[AtW]

TightVNC (and probably whole of VNC) is a slow piece of tulip - Remote Desktop beats it hands down.

[suityou01]

TightVNC (and probably whole of VNC) is a slow piece of tulip - Remote Desktop beats it hands down.

Windoze remote desktop? What about Mac and Linux types?

[AtW]

What about Mac and Linux types?

Who might they be?

[d000hg]

TightVNC (and probably whole of VNC) is a slow piece of tulip - Remote Desktop beats it hands down.

RD is far better for simply logging in remotely. But things like VNC let the other person see what you're doing, since VNC sits above the desktop rather than actually logging you in to their PC.

Also, VNC isn't slow if you configure it properly.

[AtW]

Also, VNC isn't slow if you configure it
properly.

You mean like changing screen resolution to 320x200 black and white mode?

[d000hg]

You mean like changing screen resolution to 320x200 black and white mode?

No, like turning off the pretty wall-paper of bikini-clad beauties

When I worked at a company trying to offshore us to Tata, one thing we tested was if we could work on PCs in India using VNC, by artificially throttling the connection down to dial-up speed. It was still usable.

And for desktop support, you don't need high speed anyway.

[d000hg]

Oh and also as you're no doubt (un)aware, many of these tools like CoPilot (and the ones advertised on TV) are based on VNC. I remember reading Joel's articles about it.

[RichardCranium]

I recall us discussing TightVNC before.

Security & TightVNC.

Some more suggestions for remote access.

And there was this post by someone.