I tried to activate my Virgin credit card last week:
Virgin: What do you want to do? Just say it.
Me: I want to activate my card.
Virgin: I'm sorry. What do you want to do?
Me: I want to activate my card.
Virgin: I'm sorry. Press 1 for customer services, 2 for...
So I press 1.
Virgin: Tell us your card number.
Me: (says the card number).
Virgin: I'm sorry. Tell us your card number.
Me: (says the card number).
Virgin: I'm sorry. You can use the number keys on your phone.
Me: FFS.
(Enters the number on the phone).
Virgin: Your balance is £0 and 0 pence.
Me: Now what? Have I activated my card?
Virgin: I'm sorry.
They phoned me up a couple of days later to ask why I hadn't activated my card yet.
Virgin: What do you want to do? Just say it.
Me: I want to activate my card.
Virgin: I'm sorry. What do you want to do?
Me: I want to activate my card.
Virgin: I'm sorry. Press 1 for customer services, 2 for...
So I press 1.
Virgin: Tell us your card number.
Me: (says the card number).
Virgin: I'm sorry. Tell us your card number.
Me: (says the card number).
Virgin: I'm sorry. You can use the number keys on your phone.
Me: FFS.
(Enters the number on the phone).
Virgin: Your balance is £0 and 0 pence.
Me: Now what? Have I activated my card?
Virgin: I'm sorry.
They phoned me up a couple of days later to ask why I hadn't activated my card yet.
Comment