PAC CODE request nightmare from O2 ??

[eliquant]

PAC CODE request nightmare from O2 / Carphonewarehouse ?

Just fancied a Smartphone change to Vodafone N97 from O2 Carphonewarehouse and they put me through to the O2 / Carphonewarehouse Retentions/Disconnections first time I called they cut me off, 2nd time I called they forwarded me to a never ending phone queue with infinite music, third time I called a woman lied to me about things and then after giving in told me that I would have to write off to Southhampton in order to retrieve my PAC Code for phone number retention when I switch providers !

Anyone had this before or is it just me ?

[FSM with Cheddar]

I think they are obliged by law to give it straight away when you ask.

http://www.ofcom.org.uk/media/features/switchmob

HTH

[eliquant]

The OFCOM rule states they are obliged to do it within 2 business days. The O2 / Carphonewarehouse representative she told me 3 business days.

Ho-hum I see trouble ahead.

[pzz76077]

PAC Code Finder

Try using the PAC Code finder: http://www.paccode.org.uk/

There is a also a direct number listed for the PAC Code problem department at OFCOM is you are being messed around.

PZZ

[eliquant]

The O2 to Vodaphone PAC code finder on that web page doesn't work for me.

Anyhow apparently its Carphonewarehouse that is the people I deal with, not O2. I call O2 direct and they redict me to CarphoneWarehouse.

Last time I am dealing with Carphone Warehouse.

I was given a reference no. by Carephone Warehouse and I have to write to this Southhampton PO Box address requesting the PAC.

rubbish and deliberate delays

[pzz76077]

Maybe you should try calling O2 direct and see what happens.
Or call Vodafone and tell them you need help moving.

Last time I tried this (corporate account mind you) Vodafone gave me the info over the phone and I received a written confirmation a few days later.


PZZ

[cojak]

Ain't it strange - I'm going from Vodafone to O2 in September...

I won't be going via Carphone Warehouse though - thanks for the tip...

[blacjac]

Carphone warehouse is utter tulipe

My father in law took out a contract with them, however they managed to set the contract up under the name of someone who moved out of his address more than 10 years previously.

He phoned them up, he went into the store, he wrote to them, but no one would talk to him because he wasn't the account holder!

He managed to track down the person who he bought his house off and she phoned them up and played merry hell with them as she had never even dealt with them so how could they set up a credit account in her name at a house she no longer lives at with a blokes signature!

They never did provide an explanation of how it happened....
Very *interesting* company

[eliquant]

The woman at the Carphone Warehouse I suspected lied to me also "she was trying to state that if I requested a PAC code I would lose any concessions on my current agreement if the PAC code was issued" .... pull the other one its got bells on.

[orcadian]

Here is the address to write to to get your PAC code

Calls to 5 different numbers, and a 53-minute nightmare, costing me my lunch hour. But I finally got Customer 'Service' to give me the address you write to for your PAC code. It is:

PAC Requests Ref. 1007
Carphone Warehouse plc
P.O. Box 345
Unit 19
Southampton, SO30 2NR

You need to give your account number (from your bill) and say you want a PAC code. If Customer Service has given you a disconnection reference - which they did, after I said I was going to put in a complaint - give that too.

CPW will either send you the PAC code in a letter or, if you've supplied a reference, they will text the PAC code to your phone.