Help required for a Telephone Interview

[Moscow Mule]

JFGI

http://www.upenn.edu/computing/pennt...crystal10.html

[cojak]

Thanks everyone. I know they use Remedy and Crystal Reports (which I do know have used). I wouldn't bother trying to bulltulip anyway because they would soon find out and get rid of me. I guess I was just really suprised with the route it had taken because they never said anything about it in the advert

Guess I'll find out more in just over 30 minutes

Remedy has a reasonable reporting facility which is easily learnt, and you can export to excel csv and manipulate from there.

Also take on board what Zara said re ITIL stuff, KPIs, top 10 incidents and the rest...

[GardenGirl]

JFGI

http://www.upenn.edu/computing/pennt...crystal10.html

Thanks that looks no different to any other wizard pretty sure anyone could do that

[GardenGirl]

thanks for everyones help all they wanted to know was if I could extract data in to something like Excel. Phone call took less then 5 minutes. Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.

[Zippy]

thanks for everyones help all they wanted to know was if I could extract data in to something like Excel. Phone call took less then 5 minutes. Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.

Cool Fingers crossed you get the job (if you want it)

[basshead]

[Drewster]

Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.

Shock Horror!

[PaulCD]

thanks for everyones help all they wanted to know was if I could extract data in to something like Excel. Phone call took less then 5 minutes. Seems what the agent told me and emailed me was re-worded to make it sound like it was more than it was.

Good luck