I swear to god BT are ******* useless!!!!!

[expat]

With NTL Virgin they use different cable that runs underground, so BT can't do ****

Can't wait until they loose their monopoly, people will be leaving in droves.

2 things:
Lucky man!
Damn right, me first!

So overwhelmd by idea, won't even bother to lose

[Money Money Money]

Why bother - if they do not want your business, tell them the next time a 'salesman' calls that it is obvious that BT do not want your business and then go to a competitor.

(Then check your experian credit file, and ask for it to be modified if the debt is recorded)

1) Because I don't want a 12 month contract
2) Because I don't want to pay instalation charges

[Xenophon]

I have never had any problems with BT. However, I know a lot of people who have.

[TykeMerc]

For that matter don't deceive yourself that Virgin (ex Telewest/NTL) are significantly different from BT when it comes to cockups.

I've come incredibly close to ditching them on several occasions due to their astounding stupidity.

[ratewhore]

It's worth sending your letter direct to the chairman of BT:

Sir Michael Rake
BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

I did that a few years ago (Iain Vallance in those days) and it got dealt with in short order by a department called 'high level compaints'. Apparently, this department deals with complaints to the chairman and ofcom and get things sorted quickly, at least in my experience.

I only have my line rental through BT now. Everything else through alternative providers...

BTW, don't forget this!!

[KentPhilip]

It's worth sending your letter direct to the chairman of BT:

Sir Michael Rake

Bet he's raking it in

(sorry couldn't resist)

p.s. why isn't there a smilie for "bored"?