Another BT rant

[expat]

Last year on moving house I had a nightmare encounter with BT about the broadband line. Literally hours on the phone on hold, shuffled from one 1st-line support person to another with the same script, cut off often (How to keep your call stats up. Dogbert support line, anyone?) and more and more.

I swore that the next time that happened I would:
1. work around the problem. AFAIK 3G cards are making that more and more practicable.
2. Conduct my exchanges with them by post.


Of course, they have the paying customer over a barrel. I got the usual assurances that my line was working OK. When I got proof that it wasn't (partly thanks to Technical on here), they agreed to send an engineer, with the threat that if he found nothing I would be charged.

So I had to do their testing for them, with a penalty if I got it wrong. That's the wrong way round.

[Archangel]

I was a happy man when I ditched BT in favour of Virgin Media. Although not perfect, they are miles better.

[TheBigYinJames]

I was a happy man when I ditched BT in favour of Virgin Media. Although not perfect, they are miles better.

Although when I had a phone fault, the nice Indian person told me if they came out and there wasn't a fault or it was with my equipment I'd have to pay £30.

So you can't win.

[snaw]

I was a happy man when I ditched BT in favour of Virgin Media. Although not perfect, they are miles better.

You head one of them letters they're sending out yet?

[snaw]

Although when I had a phone fault, the nice Indian person told me if they came out and there wasn't a fault or it was with my equipment I'd have to pay £30.

So you can't win.

So if it had been a jock telling you you had to pay £30 that would have been ok?

[TheBigYinJames]

So if it had been a jock telling you you had to pay £30 that would have been ok?

As a jock myself, I find the idea of paying £30 for anything abhorrent.

[expat]

I was a happy man when I ditched BT in favour of Virgin Media. Although not perfect, they are miles better.

Partner pays phone bill and has made the mistake of using bt-supplied email address, so rejected my suggestion to change provider.

[snaw]

As a jock myself, I find the idea of paying £30 for anything abhorrent.

Shh, don't go perpetuating the national stereotype - we get enough tulip for that as it is.

[Incognito]

Oh Oh. I had a problem with the tinternet the other day and phoned BT to report a fault. It did an automated line check and agreed with me that yep, there was a fault and it logged a call for me. No human interaction at all. Turns out that the fault isn't BT's, but Skys. However, the automated BT thing was the one that said there was a fault and arranged the engineer. I can see me having fun with this.

[Cyberman]

I use O2 and their support has been free whenever I needed it and also first class. They are less than half the cost of my previous provider, faster, more reliable, and therefore I highly recommend them.