HMRC want "punchbags"

**DimPrawn** · 28 November 2007, 11:30

Punchbags for HMRC

I thought they were called small businesses?

**TimberWolf** · 28 November 2007, 11:33

Originally posted by DimPrawn View Post

I thought they were called small businesses?

No, they are scumbags.

**Shimano105** · 28 November 2007, 11:38

"is there any wonder the discs went missing with morale so low"

Ah right, so that gets them off the hook then.

I'm p1ssed off with the missus, does that mean I don't have to test my code?

**BrowneIssue** · 28 November 2007, 11:46

On a previous client site the Helpdesk asked for a punchball to be put up in the storeroom for 'stress management' purposes. (At their own expense, BTW.)

A senior manager heard about the request, came down and had a right go at all of us for 'having the wrong attitude'.

"You should be loving our customers. When they phone up you should be grateful. Anybody not happy should leave now."

Clearly someone who has NEVER dealt with a user or the public.

Funnily enough, his reaction had an effect upon morale.

**TimberWolf** · 28 November 2007, 12:01

Originally posted by BrowneIssue View Post

Funnily enough, his reaction had an effect upon morale.

In what way was that funny?

**BrowneIssue** · 28 November 2007, 12:15

Originally posted by TimberWolf View Post

In what way was that funny?

In that it gave us someone to laugh at behind his back.

**Churchill** · 28 November 2007, 12:40

Originally posted by BrowneIssue View Post

On a previous client site the Helpdesk asked for a punchball to be put up in the storeroom for 'stress management' purposes. (At their own expense, BTW.)

A senior manager heard about the request, came down and had a right go at all of us for 'having the wrong attitude'.

"You should be loving our customers. When they phone up you should be grateful. Anybody not happy should leave now."

Clearly someone who has NEVER dealt with a user or the public.

Funnily enough, his reaction had an effect upon morale.

Imho, the manager was 100% correct. Learn some customers service skills!

If you get stressed dealing with "the Public" or "users", you're in the wrong job.

**BrilloPad** · 28 November 2007, 12:41

my ex "works" for HMRC

Why can't they just punch her?

**Churchill** · 28 November 2007, 12:43

Originally posted by andrew_neil_uk View Post

my ex "works" for HMRC

Why can't they just punch her?

What happened when you did?

HMRC want "punchbags"