Is IT Support dead?

**swamp** · 1 October 2007, 14:48

Changing tapes. Installing Windows. Sweeping up in the server room.

It's dead because there is no skill involved in support any more.

**gingerjedi** · 1 October 2007, 14:54

I'm still alive... just.

It’s not dead but outside of the public sector (which is renowned for being behind the times) it does look pretty grim.

Gj looking out of his public sector window onto the big scary world outside.

**chef** · 1 October 2007, 14:56

move to India and the IT Support sector is BOOMing

**chef** · 1 October 2007, 14:59

weird.. and then 10 secs later i receive an email from H Eh? s

"Infrastructure 2nd lIne Support Engineer
Northwich, Cheshire
£17-18 per/hour
1 month rolling contract

My client is seeking a Infrastructure Engineer for a 1 month rolling contract
(possibility of 3 months of work). I am looking for somebody who has excellent
1st and 2nd line support experience preferably in a customer facing
environment as you will be needing to manage the helpdesk as well as resolve
calls. The successful candidate will have demonstrable experience working in a
Microsoft 2000/2003 environment, as well as having good knowledge of AD and
Exchange. If you possess experience of Networking Services ie: TCP/IP, and
thin client technologies as well as the infrastructure support. My client
wants somebody who has experience of working close with the business as well
as the technical ability of supporting a 200 user based environment.

If anybody has telephony experience in particular ACD skills, or anybody with
an understanding of PRINCE 2 methodology will be appreciated fully."

£18? p/h

**gingerjedi** · 1 October 2007, 14:59

Originally posted by chef View Post

move to India and the IT Support sector is BOOMing

Imagine how I could live in India on 60k PA?? I'd be like a millionaire... I'll pack my bags when I get home.

**dr_beat** · 1 October 2007, 15:03

Originally posted by swamp View Post

Changing tapes. Installing Windows. Sweeping up in the server room.

It's dead because there is no skill involved in support any more.

I'm not surprised you think it's dead; changing tapes is usually done by admin pen pushers, imaging replaced fresh installations years ago and sweeping in a server room increases the risk of electro static discharge

**Jog On** · 1 October 2007, 15:07

Originally posted by dr_beat View Post

Hi all,

I've been having a good old look through past posts in an effort to get a better understanding of working for myself within my newly formed Ltd company. One thing I have picked up on, from past posts, is that "IT support is dead" - I note that lukemg has been the strongest in voicing his opinion on IT Support being dead.

Is IT support really dead? What do you define IT Support as?

Cheers

I don't think IT support will ever be dead as long as people use IT. No problems from me although I left my last gig to come back to a previous client who asked me back until the end of the year so there wasn't any looking involved.

I don't anticipate any problems then either. IMO there will always be a need for on-site support.

**BoredBloke** · 1 October 2007, 15:07

"It's dead because there is no skill involved in support any more."

I don't agree. To be good at support involves quite a lot of skill. To be ok at it doesn't. That's the problem.

**dr_beat** · 1 October 2007, 15:10

Originally posted by zeitghost

How do they clean the chimneys if they can't sweep them then?

Never seen or heard of a Chimney being damaged by ESD - so I would say that as long as it's made of brick then they should be fine. However, I would advise against the use of metal ladders if chimney cleaning during a thunder storm - wooden ladders would be safer.

HTH

Is IT Support dead?