I bet the kids are going to remember this holiday for a while.....
https://www.theguardian.com/uk-news/...holiday-rental
A family who arrived at their rented holiday house to find bloodstained furniture and a room full of sex toys were told the problem was “minor” by the booking platform Vrbo.
Paul Norris [not his real name] and his wife had booked the five-bedroom, £300-a-night house in Northern Ireland for a week’s holiday for their extended family, including four young children.
Norris said they were met by a bloodstained mattress, unsecured medication and a master bedroom full of sex toys and bondage gear.
His five-year-old son, excitedly exploring, was the first to open a bedside cabinet in the main bedroom to find the toys and medication, said Norris.
“We quickly moved the children into the kitchen, where we found an open bottle of nicotine vape liquid on a worktop, and checked the other bedside cabinet and wardrobe. These contained even more items including ropes, whips, penis enlargers, handcuffs and opened tubes of lubricant.”
The house had not been cleaned and contained soiled upholstery and mouldy food.
Norris emailed photographs of the pills and sex toys to Vrbo, part of Expedia Group, which insisted that he complain instead to the host. A customer services agent, in a recorded call obtained by the Guardian, repeatedly claimed that the health and safety implications were “minor” and that he did not therefore qualify for a refund.
Norris contacted the host who, he said, suggested he would be accused of damaging the property if he pursued a refund. He said he claimed he hadn’t got round to cleaning the place because police had shot his dog after it escaped and bit someone.
https://www.theguardian.com/uk-news/...holiday-rental
A family who arrived at their rented holiday house to find bloodstained furniture and a room full of sex toys were told the problem was “minor” by the booking platform Vrbo.
Paul Norris [not his real name] and his wife had booked the five-bedroom, £300-a-night house in Northern Ireland for a week’s holiday for their extended family, including four young children.
Norris said they were met by a bloodstained mattress, unsecured medication and a master bedroom full of sex toys and bondage gear.
His five-year-old son, excitedly exploring, was the first to open a bedside cabinet in the main bedroom to find the toys and medication, said Norris.
“We quickly moved the children into the kitchen, where we found an open bottle of nicotine vape liquid on a worktop, and checked the other bedside cabinet and wardrobe. These contained even more items including ropes, whips, penis enlargers, handcuffs and opened tubes of lubricant.”
The house had not been cleaned and contained soiled upholstery and mouldy food.
Norris emailed photographs of the pills and sex toys to Vrbo, part of Expedia Group, which insisted that he complain instead to the host. A customer services agent, in a recorded call obtained by the Guardian, repeatedly claimed that the health and safety implications were “minor” and that he did not therefore qualify for a refund.
Norris contacted the host who, he said, suggested he would be accused of damaging the property if he pursued a refund. He said he claimed he hadn’t got round to cleaning the place because police had shot his dog after it escaped and bit someone.
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