We Will Take It Away
https://www.thelondoneconomic.com/tr...stomer-345332/
Court bailiffs were sent to Luton Aiport after Wizz Air failed to stump up the cash for a customer refund.
The budget airline cancelled Russell Quirk’s flight from Portugal last year three hours before it was supposed to take off and suggested he book a new flight which would be refunded.
The last-minute flight for him and his family cost £2,500.
Despite the commitment, Wizz Air did not refund him until he had successfully lodged a court claim and bailiffs attended Luton Airport to recover the money.
He was eventually paid £4,500 in December, seven months after the original flight.
The remarkable case has been raised after it emerged flyers have racked up £4.5 million worth of court claims against airlines for delays and unpaid refunds.
Nearly half of these claims were made against Wizz Air, despite the airline carrying fewer passengers than its rivals.
Which? research shows some 1,600 customer claims worth £2.2 million were taken out against the company.
https://www.thelondoneconomic.com/tr...stomer-345332/
Court bailiffs were sent to Luton Aiport after Wizz Air failed to stump up the cash for a customer refund.
The budget airline cancelled Russell Quirk’s flight from Portugal last year three hours before it was supposed to take off and suggested he book a new flight which would be refunded.
The last-minute flight for him and his family cost £2,500.
Despite the commitment, Wizz Air did not refund him until he had successfully lodged a court claim and bailiffs attended Luton Airport to recover the money.
He was eventually paid £4,500 in December, seven months after the original flight.
The remarkable case has been raised after it emerged flyers have racked up £4.5 million worth of court claims against airlines for delays and unpaid refunds.
Nearly half of these claims were made against Wizz Air, despite the airline carrying fewer passengers than its rivals.
Which? research shows some 1,600 customer claims worth £2.2 million were taken out against the company.
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