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All a bit racist this post isn't it. Perhaps if you all worked together as a team, then this mistrust wouldn't happen.
Indeed, the solution is to outsource the development team, test team, delivery team, management team, and all other teams, then there's no "them and us" anymore.
Why are you worried the decision to outsource was based on well documented financial benefits, to the Managing Director, on successful implementation, received prior, to moving on shortly, after :-P
Had an irate user today who reckons their call is urgent and had to be fixed today. Their calendar background has changed colour in outlook and they don't like it. Seriously.
All a bit racist this post isn't it. Perhaps if you all worked together as a team, then this mistrust wouldn't happen.
Racist might be if I said that, just as a hypothetical example, that if the helpdesk (service desk...) was in Warsaw I doubt we'd have this level of headless chicken mode. Or perhaps that would just be an observation.
Indeed, the solution is to outsource the development team, test team, delivery team, management team, and all other teams, then there's no "them and us" anymore.
HTH BIDI
One client I worked wanted to improved the development process. So I arranged for one project, that two functional analysts from India would spend four weeks with the functional analysts in Europe, so the Indians could really learn the requirements, and thus communicate better with the offshore developers (once they'd returned home). It worked very well, and that project was delivered early, under budget and to quality (based on rework requests). This process was never repeated as the obvious implication was "why stop there".
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