Nine months into my contract and suddenly my invoice payments are getting bounced.
Initially I suspected foul play by my agency but they insisted that they were using the same framework payment instruction they'd set up nine months ago and that in fact CA were bouncing the payments.
CA insisted that nothing had changed in their processes and that the payments were bounced because the agency were not supplying a bank account in the payment instructions.
Sigh.
Then last week I had a phone call from CA. Another payment had arrived minus a bank account but as they knew it was meant for me they were prepared to honour it. The chap who rang me sounded like an uneducated oik, but that was ok given the reason for his call.
Having put the phone down he rang me straight back, but asking for a different customer. I explained he had the wrong number, he apologised and hung up. My phone immediately rang again. Same guy asking for the same customer who still wasn't me. He again apologised and hung up.
So it probably shouldn't come as a big surprise that the missing payment has not been credited to my account. I just rang them and it's still in the holding account and they're going to investigate. Christ.
Initially I suspected foul play by my agency but they insisted that they were using the same framework payment instruction they'd set up nine months ago and that in fact CA were bouncing the payments.
CA insisted that nothing had changed in their processes and that the payments were bounced because the agency were not supplying a bank account in the payment instructions.
Sigh.
Then last week I had a phone call from CA. Another payment had arrived minus a bank account but as they knew it was meant for me they were prepared to honour it. The chap who rang me sounded like an uneducated oik, but that was ok given the reason for his call.
Having put the phone down he rang me straight back, but asking for a different customer. I explained he had the wrong number, he apologised and hung up. My phone immediately rang again. Same guy asking for the same customer who still wasn't me. He again apologised and hung up.
So it probably shouldn't come as a big surprise that the missing payment has not been credited to my account. I just rang them and it's still in the holding account and they're going to investigate. Christ.
), but CA/Santander are not a clearing bank, so the overseas routing is a mess (via RBS) and they (RBS) will no longer accept a lenient interpretation of wire transfers even if they know who it's intended for (i.e. right information in the wrong boxes).
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