Another Whining Cater Allen Soliloquy

[Lightwave]

Santander have been fine for me, account used to be Abbey.
Haven't worked offshore since I've had this account though.

[I just need to test it]

It's worth checking that your client/agent is putting the correct numbers in the correct boxes. I can't imagine it going wrong for UK payments (), but CA/Santander are not a clearing bank, so the overseas routing is a mess (via RBS) and they (RBS) will no longer accept a lenient interpretation of wire transfers even if they know who it's intended for (i.e. right information in the wrong boxes).

Yeah. It's a non-Sterling payment. Both my problems with CA have involved non-Sterling.

CA insist there's no bank account supplied in field 70 of the pay instruction. My agent (reasonably enough, I reckon) wonders how the previous 8 payments worked fine when CA insist nothing has changed. That's the first mystery.

Here's the second mystery. I just had a call to say the payment has reached my account ("no one available to do it since last Thursday"). I go online, and there it is. But where is last month's payment? It was there an hour ago but now it's vanished.

They are, I am assured, looking into this one now.

[LondonManc]

+1 for CA here. No fees, no problems (so far, after over five years).

[jamesbrown]

Yeah. It's a non-Sterling payment. Both my problems with CA have involved non-Sterling.

CA insist there's no bank account supplied in field 70 of the pay instruction. My agent (reasonably enough, I reckon) wonders how the previous 8 payments worked fine when CA insist nothing has changed. That's the first mystery.

Here's the second mystery. I just had a call to say the payment has reached my account ("no one available to do it since last Thursday"). I go online, and there it is. But where is last month's payment? It was there an hour ago but now it's vanished.

They are, I am assured, looking into this one now.

Yeah, I've had the same thing, although I don't work with agencies. It's almost certainly the agency that's making the mistake. I'd get a copy of the wire transfer form and check it carefully. They are almost certainly putting YourCo's account number in the wrong "additional information" box; this information is not part of the routing information, but should be included in the additional information. I'm surprised your payments were still getting through recently, as I understood that RBS had tightened up their procedures around a year ago. All of this assumes that CA weren't feeding me a pack of lies w/r to RBS () but my client at the time was completing the wire form incorrectly. The CA process is horrible for international payments.