Switching from sky fibre to BT - sorry can't do it!

[LondonManc]

Interesting thread because I am seriously considering moving from BT Broadband (18Mb line) to Sky Fibre (38Mb) mainly due to very poor service from BT. I'm not interested in BT's 2 TV channels either

Do Sky allow you to keep your same landline phone number?

Yes. It's all on British Telecom infrastructure.

[ChimpMaster]

Yes. It's all on British Telecom infrastructure.

Great, thanks. I'll look into upgrading then. Had way too many issues with BT - their broadband has been dropping out anywhere up to 12 times a day and they have been far too slow in trying to resolve the issue.

[VectraMan]

You mean Openreach (which is owned by BT Group). Openreach own the underlying infrastructure

By any definition it's Openreach that are the former monopoly BT (i.e. the GPO) because they own all the lines that were put in place over the decades. The bit you call BT are another customer of BT. It's also possible I was making a joke.

Sky have the benefit of being able to bundle the broadband/phone with their TV service, and being a brand pretty much everybody knows, so it's no wonder they've done so well in the broadband market. For a long long time BT weren't allowed into the TV market, but now are, but I've never met anyone who has it. I have Sky TV, but Plusnet broadband and phone, which is possibly a bit stupid.

[LondonManc]

Great, thanks. I'll look into upgrading then. Had way too many issues with BT - their broadband has been dropping out anywhere up to 12 times a day and they have been far too slow in trying to resolve the issue.

I had that with a HomeHub 3 - I ended up moving the modem and the router to opposite ends of the room and that eliminted the dropouts. Nice bit of testing from the BT bobs/bods?

[ChimpMaster]

I had that with a HomeHub 3 - I ended up moving the modem and the router to opposite ends of the room and that eliminted the dropouts. Nice bit of testing from the BT bobs/bods?

I have the Hub4 so not a separate router/modem, but I am pretty certain that my kit is OK. Last year a similar problem was traced back to a fault at the exchange.

I've just now signed up for Sky Fibre. Looking forward to the change, though not to having to re-configure everything in my home to work with the new broadband (worst are the security cameras!).

[LondonManc]

I have the Hub4 so not a separate router/modem, but I am pretty certain that my kit is OK. Last year a similar problem was traced back to a fault at the exchange.

I've just now signed up for Sky Fibre. Looking forward to the change, though not to having to re-configure everything in my home to work with the new broadband (worst are the security cameras!).

Just rename your Sky Router to what your BT one was. I moved from Sky to BT Infinity and renamed my router together with setting the old wireless password up on the new router. Everything worked fine.

[jmo21]

Yes. It's all on British Telecom infrastructure.

If you are an existing Sky customer, and move house, they have to give you a new phone number. Don't know why, but I just had that. They told me that's just the way it it. Wasn't fussed.

Not sure if true when moving from somewhere else like BT to Sky.

[ChimpMaster]

Just rename your Sky Router to what your BT one was. I moved from Sky to BT Infinity and renamed my router together with setting the old wireless password up on the new router. Everything worked fine.

It's the more complicated stuff of allowing access to certain things such as the security cameras etc. Has to be done though, I can't just sit here with a crap BT service and a Home Hub 4 forever!

[Bozwell]

Although the wires are all BT owned (or Openreach) the equipment in the actual exchange is usually different where BT, Sky, etc. have their own equipment that the wires are actually attached to at that end. In the OPs situation it is probably that all the connections on the BT exchange equipment are all used up. BT will wait until the demand gets to the point where it makes economical sense for them to add another box in the exchange.

[jbond007]

Although the wires are all BT owned (or Openreach) the equipment in the actual exchange is usually different where BT, Sky, etc. have their own equipment that the wires are actually attached to at that end. In the OPs situation it is probably that all the connections on the BT exchange equipment are all used up. BT will wait until the demand gets to the point where it makes economical sense for them to add another box in the exchange.

True in the case of copper. For fibre, it's all Openreach including DLM. Openreach wires up until your B-RAS (different terms used at different providers though)