This is how you do customer service as an ISP

[DaveB]

I bet that's useful when your internet is down.

That's what a smart phone is for.

I can log into the service management pages as check traffic levels and performance on our line remotely as well

[VectraMan]

I'm with the Yorkshire lot, and I don't think I've ever had a reason to call them. Which is by far the best way to do customer service.

[SpontaneousOrder]

I'm with the Yorkshire lot, and I don't think I've ever had a reason to call them. Which is by far the best way to do customer service.

Plusnet? They're always having service disruptions. Perhaps it's a BT thing (and therefore geography specific).

[DaveB]

Did you use the codeword?

Nope, not had the need to yet. Almost wish I had

[d000hg]

I bet that's useful when your internet is down.

For the 90%+ of us who have a smart-phone, yes it is.