First line support - contracting opportunities

[cojak]

First Line support is the IT service. All the super-important techies with the propellers on their hats and the layers of pseudo managers doing the Scrum thing routinely forget what it is they are there to do - deliver the service to the users.

The poor sod on the end of the phone trying to sort out your rubbish implementation is the face of IT. The rest of us would do well to remember that.

Yes, you're right - I was coming at it from the point of a dying trade. If it's not dying (as BP said, you still need people to actually replace the things), then just be super good at it. There is always work out there for those good at what they do.

[gingerjedi]

As someone doing 1st line support I am permie and earn way way more than that.

But as someone said, its putting up with stupid annoying users that is an issue. Stress is suppressing the desire to beat the sh1t out of some c**t who desperately deserves it.

Ok I take your point, but 1st line at an investment bank isn't typical.

[eek]

Yes, you're right - I was coming at it from the point of a dying trade. If it's not dying (as BP said, you still need people to actually replace the things), then just be super good at it. There is always work out there for those good at what they do.

The problem is that first line support is also poorly paid because managers don't care about it.

Career progression in support is tier 1 -> tier 2 -> tier 3. While we could all argue that it shouldn't be because it is my concern would be that the money isn't there..

[rurffy]

check this out https://www.jobserve.com/gb/en/searc...15617FAF6EA1C/

I was surprised when i saw it ... Nice looking rate for 1st line support - (I wonder if its an actual role.)

[eek]

check this out https://www.jobserve.com/gb/en/searc...15617FAF6EA1C/

I was surprised when i saw it ... Nice looking rate for 1st line support - (I wonder if its an actual role.)

Investment bank so yes as danger money is required and included in that rate.

[petergriffin]

No chance you can be on 1st Line and 35k. Well, at one point I myself was on 25k (permie) and my job specification said 1st line support, but that was because we had root access on all remote servers and no 2nd line support. In other words we were 1st, 2nd and 3rd line at once.

I can't believe the 1st line support jobs advertised in the West Midlands or the North for 40k can be other than a fishing trip. I am not sure about the City but I have my doubts. Then, you know, I am not officially in IT any more so I might well talk b*llocks.

[TheFaQQer]

No chance you can be on 1st Line and 35k

You calling BP a liar, eh? Go on, Brillo, you can 'ave 'I'm

[petergriffin]

You calling BP a liar, eh? Go on, Brillo, you can 'ave 'I'm

I'm not calling him a liar, maybe he thinks he is on 1st line but he isn't.