Service Level Agreements / Rebates

[craig_m67]

anybody have an accepted methadology <insert bestpractise, yada yada> for determining financial rebates/credit when an SLA is breached. In this case a new service being provisioned however the financial CPDO is unknown/incalcuable as it's more political/social(650K children/content filtering)


all comments appreciated ..

[craig_m67]

this is in wrong forum isn't it...
.. bugger


... did i mention that i miss old blightly and would like to return?

[cojak]

Sorry to put a dampner on this craig, but formulae for accessing financial penalties at SLA breach should have been agreed during contract negotiation.

What does your contract have to say in this matter?

I'm guessing that this is a large b-2-b question?

Quick article here...

And this is an example of an SLA dealing with agreements on rebate breaches...

[craig_m67]

Sorry to put a dampner on this craig, but formulae for accessing financial penalties at SLA breach should have been agreed during contract negotiation.

What does your contract have to say in this matter?

not yet clicked on links.. however to be clear.. negotiations, are.. still pending.
<opensmoreNZsavblanc>


..... sales people have exited and dumped in my lap. hence question upon reasonable formulae for agreeing SLA rebates given CPDO is not qualitative... i could go off Service cost.. but i reckon that's a bit tulip.

very glad you responded my years of lurking have paid dividends .. and the chupa chup .. well.

okay .. yes, i'm three bottles in


linksread... i'm the vendor(baddie)

[cojak]

No, you aren't the baddie - you're the vendor.

Take a look at IT Service Management (ITSM) Service Level Management and Supplier Management. Look under ITIL. That will give you more info.