Originally posted by ruth11
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At the two sites I worked at where I have been closely involved in support, customer-facing roles were senior to the back-room noddy jobs. That is, you had to do box-building & rebuilding, security marking, making up plus & leads, cleaning mouse balls and all those other crap activities before being allowed to be a call logger. Having progressed from call logger to being allowed to visit users and try to fix things face-to-face, one would look down upon the back-room stuff. Yes, still do it, but resent being made to do it all the time.
As a consequence, those doing the crappiest, mundanest, lowest job of all were treated with a bit of respect by the others, not contempt.
Different environments, different management policies, different experiences.
And you are only as good as your last gig. If, when asked what you did, you have to say "Unpacked boxes and did nothing technical so learned nothing" it doesn't sound so great, especially if that is backed up by a reference saying the same. I have always thought that part of the deal in the support roles being paid crap rates is that it is an opportunity to learn new technical skills at the ClientCo's expense. If there is no opportunity to learn as the job is just manual labour - where is the benefit in staying?
What I read in Branded's first post was "This gig is so tulip that it is not worth staying and I'll risk the consequences". It's one thing being a project manager on £500 / day and taking a load of unreasonable tulip because you are being paid for the responsibility of making something work. Being paid £13 an hour to take abuse from bone-idle ******* who expect to work without a lunch break is quite another.
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