Discipline

[SussexSeagull]

They can discipline away but if you don't work for them it has little impact other than they might not use you again.

[psychocandy]

My Mrs does aesthetic treatments (i.e. botox) and some woman complained. She demanded to speak to wifes manager. Despite wife insisting she was a sole trader she still kept on.

In the end, she kept on so we gave her my name and asked for it in writing. It turned up hand written on a piece of paper ripped out from a notebook. I replied - no refund.

Got that a lot. Someone pays for botox (its not cheap) then realise they can't afford it, tries it on to get a refund a day or two later. Lots of times this happened.

OP - Get someone else to act as complaints manager and do it that way.

[northernladuk]

My Mrs does aesthetic treatments (i.e. botox) and some woman complained. She demanded to speak to wifes manager. Despite wife insisting she was a sole trader she still kept on.

In the end, she kept on so we gave her my name and asked for it in writing. It turned up hand written on a piece of paper ripped out from a notebook. I replied - no refund.

Got that a lot. Someone pays for botox (its not cheap) then realise they can't afford it, tries it on to get a refund a day or two later. Lots of times this happened.

OP - Get someone else to act as complaints manager and do it that way.

WTF has this got to do with anything?

[MrMarkyMark]

My Mrs does aesthetic treatments (i.e. botox) and some woman complained. She demanded to speak to wifes manager. Despite wife insisting she was a sole trader she still kept on.

In the end, she kept on so we gave her my name and asked for it in writing. It turned up hand written on a piece of paper ripped out from a notebook. I replied - no refund.

Got that a lot. Someone pays for botox (its not cheap) then realise they can't afford it, tries it on to get a refund a day or two later. Lots of times this happened.

OP - Get someone else to act as complaints manager and do it that way.

Seeing it has no other relevance.

Do you get yours free

[northernladyuk]

WTF has this got to do with anything?

At least she is outside IR35.

[MrMarkyMark]

At least she is outside IR35.

Unfortunately she finds it difficult to smile about it currently, although it has clearly worked remarkably well for others