Originally posted by VectraMan
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They owe you the money. What would help your cause is if you have the following to hand:
- The contract with the daily rate that you should have invoiced at
- The timesheets for the period you mis-invoiced
- Copies of your invoices
TBH, it's best if you do have copies of the timesheets, but if you don't, they will and they will be obliged to follow them. I would write a firm letter (but polite and ultra-professional) along the lines already suggested. Apologise for the inconvenience once again, but reiterate that the money is outstanding. Have you already raised an invoice for the outstanding amount? If not, attach the invoice and ensure that payment terms are no less than 30 days (you have to be reasonable here).
Yes, you made a mistake in the invoicing, but that doesn't mean they don't owe you any money. Having been on the opposite side of you (paying back nearly £5K that I over-invoiced, several months after the work had finished), I'm very comfortable with how it works.
Just remember: polite and professional. Don't add human emotions into the letter; don't say "it's not money to you" or anything like that. But be firm as well. That is your LtdCo's money after all.
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