Hassle getting a premier account with Barclays

[LatteLiberal]

I have a joint Barclays Permier Life account with my missus, it has good benefits like Airport Lounge access *6 times a year, gadget and mobile phone insurance, travel insurance, RAC breakdiwn cover (anywhere in Europe) and more, all for @17 quid a month.

[psychocandy]

I have a joint Barclays Permier Life account with my missus, it has good benefits like Airport Lounge access *6 times a year, gadget and mobile phone insurance, travel insurance, RAC breakdiwn cover (anywhere in Europe) and more, all for @17 quid a month.

Plus £10 a month unless you're mega minted. i.e. over £150K saved or £150K income.
Not quite up to that mark for me.

[kaiser78]

I have a joint Barclays Permier Life account with my missus, it has good benefits like Airport Lounge access *6 times a year, gadget and mobile phone insurance, travel insurance, RAC breakdiwn cover (anywhere in Europe) and more, all for @17 quid a month.

WLLS

Airport lounge service is ace !

[psychocandy]

WLLS

Airport lounge service is ace !

Had this with santander. Bit wassed off though to find there was no allowable lounge in T4 at heathrow!

[mudskipper]

You must be the only one in the UK to get good service out of them.

I've not had any issues with them. Got my business account with them, and my ISA. Setting up the business account was really easy - one phone call, no paper work (I was, apparently, electronically verifiable) and it was all done.

[jamesbrown]

Saying that about Cater Allen they did **** up big time once....

A large credit disappeared from my statement retrospectively. Luckily I had a hard copy because it just disappeared one day. They then tried to tell me it never existed. Not impressed with that.

Turned out they'd duplicated a credit somehow and then managed to delete accidentally a credit from a month earlier. I wasn't impressed that entries can be just made to disappear like that because I argued any amendments should show as contra entry.

Anyway, caused me hassle so I made them cough up some half decent compo for that one. £150 or so in the end because I wasted hours pissing about with them.

Generally been very happy with CA for business banking, but they did lose three foreign payments in a row once, so their system for handling incoming foreign wires is.......probably Dave with the back of an envelope.

Concur on the comments re: Santander. You may not notice it until they screw up, but once they do, it's laughable trying to sort it out. I'd never bank with them based on my g/f's experience.

[tractor]

..

Im getting quite fed up with Barclays rubbish processes and worse call centres.

Anyone know offhand what the tiered rates are with CA at the moment?

[psychocandy]

Im getting quite fed up with Barclays rubbish processes and worse call centres.

Anyone know offhand what the tiered rates are with CA at the moment?

**** all up to I think £250K, then just a little bit more than **** all.

[psychocandy]

Nice one Barclays. Causing me loads of hassle because I don't have paper confirmation of my overdraft limit with Santander. For the sake of £1000 od limit.

Not a great start when I haven't even opened account and they're wasting my time.

Got zero tolerance with providers who waste even 10 seconds of time with uselessness. Got better things to do.

[psychocandy]

Nice one Barclays. Causing me loads of hassle because I don't have paper confirmation of my overdraft limit with Santander. For the sake of £1000 od limit.

Not a great start when I haven't even opened account and they're wasting my time.

Got zero tolerance with providers who waste even 10 seconds of time with uselessness. Got better things to do.

Oh well. No reply to my emails since Wednesday. It appears they have lost interest due to the fact that I cant produce a paper document for the sake of £1000.

Really got a thing about people not replying to emails. I haven't even opened my account yet and they're not replying to emails. If I'm going to be opening a premium account I'm going to expect emails answered within 24 hours and not have to phone up and chase people. Barclays can now do one.

Any recommendations for decent premier accounts?

Before someone says yes the person may be off sick/hols but someone else should be covering their emails. My accountant, NW, manage it very well. Even if they person I email is off for a day someone else ALWAYS manages to reply within 24 hours.