Hassle getting a premier account with Barclays

[jamesbrown]

Any recommendations for decent premier accounts?

I know some people on the HSBC package that are very happy with the level of service.

[kaiser78]

Any recommendations for decent premier accounts?

Barclays Premier !

[psychocandy]

Taking the piss now. After ignoring my email for two weeks the Barclays premier manager has replied apologising because shes been off sick (doesn't anyone else take over in these cases?).

Anyway, she's had the cheek to tell me that good news is I've been accepted for a current account. Are you taking the piss? I could get £71 a week JSA and open a current account yet I'm supposed to be impressed that barclays are letting me hold my money in their bank?

Best thing is I said can I have a car loan please - this was pretty much something that I said I wanted IF I was going to switch to barclays. Now they're trying to tell me I've got to open the account first, then wait 6 months to 'build up my credit record' and I need to open account first (and close santander one).

This was after I provided 6 months bank statements, forms from HMRC confirming income etc. And this is for a loan only just over my monthly income anyway, and about 3/4 of my total savings anyway so not a huge amount!

Sounds to me like they're trying to reel me in and then once there, don't bother with it all.

[Jessica@WhiteFieldTax]

Leave aside the bundled insurance and travel bits, a premier account is really what a current account was 20 years ago with a designated branch based contact, direct line and so on - they've just taken that away for the masses and upsold, industry wide.

With the premier accounts, they are as good as the contact bod you have. A good person, worth their weight in gold, a bad one isn't. I'm fortunate to have premier accounts at both NatWest and Barclays with good account managers, although the back up support teams don't really cover themselves in glory.

[psychocandy]

Leave aside the bundled insurance and travel bits, a premier account is really what a current account was 20 years ago with a designated branch based contact, direct line and so on - they've just taken that away for the masses and upsold, industry wide.

With the premier accounts, they are as good as the contact bod you have. A good person, worth their weight in gold, a bad one isn't. I'm fortunate to have premier accounts at both NatWest and Barclays with good account managers, although the back up support teams don't really cover themselves in glory.

Jessica - 150K income for Natwest one isn't it? I dont qualify for that one.... ;-)

See what you say about the changes but once you've experienced the donuts who answer the phone for santander you'll gladly pay for personal service.... :-)