InTouch communication awful

[Ketchup]

What issues are you having with the portal? Personally, I find the easiest way to upload bank data is to use a CSV format. If your bank doesn't let you download the transactions in CSV, you can easily create this yourself (in Excel, for example). Did you get the pdf instructions on uploading bank info. when you joined?

I find the portal fine, but i want to upload my historic information prior to signing up with Intouch, which i beleive they need for my year end next year. I also want to confirm the amount of a dividend i am planning on paying myself is ok.

[TheFaQQer]

Yes, likewise, I received a response instantly.

11 minutes it took them to reply this morning to a question I've just asked

[Ketchup]

Since i posted this i have had all my emails responded to and a missed call.

[northernladuk]

Since i posted this i have had all my emails responded to and a missed call.

Which doesn't prove complaining on a public forum before picking up the phone is the way to deal with this situation IMO.

[Ketchup]

Which doesn't prove complaining on a public forum before picking up the phone is the way to deal with this situation IMO.

TBF - I think anyone would be p*ssed off seeing their emails ignored whilst seeing the same people post on here

[Higgs Boson]

Because i have a severe speech impedement and am not very clear on the phone

Best reply I have ever seen to that question.

[Cjackson]

Really quick

Having questioned their service previously I can tell you, they are usually really quick at replying and answering queries.

I have had 2 emails answered this morning. Both answered quickly and one was an IR35 contract review.

They are a resource down and doing all they can to ensure everyone's kept happy. Fair play to Craig as he is doing a great job in doing so.