Client late payment

[JoJoGabor]

First time going direct to a client, been there six weeks and first invoice is now a week overdue. Girl in finance is awful so bad in that she disconnects from instant messenger when I push her for a date when the invoice will be paid, pretends she doesn't receive emails and doesn't answer the phone. HR and finance just refer me to her, and when raised to my programme director, finance girl tells her it has been paid when it hasn't been.

Going to be very aggressive on Monday sending a letter and invoicef or statutory late payment interest and charges, and if don't get anything by Wednesday won't be coming back to work.

Am I being reasonable or a bit of a drama queen? I think extending £ 15k of credit to this clients more than enough!!

[cojak]

http://forums.contractoruk.com/accou...mentation.html

http://forums.contractoruk.com/accou...ml#post1351193

http://forums.contractoruk.com/accou...-invoices.html

Oh bugger it...
late payment site:forums.contractoruk.com
dunning site:forums.contractoruk.com

[escapeUK]

First time going direct to a client, been there six weeks and first invoice is now a week overdue. Girl in finance is awful so bad in that she disconnects from instant messenger when I push her for a date when the invoice will be paid, pretends she doesn't receive emails and doesn't answer the phone. HR and finance just refer me to her, and when raised to my programme director, finance girl tells her it has been paid when it hasn't been.

Going to be very aggressive on Monday sending a letter and invoicef or statutory late payment interest and charges, and if don't get anything by Wednesday won't be coming back to work.

Am I being reasonable or a bit of a drama queen? I think extending £ 15k of credit to this clients more than enough!!

I think you are being totally reasonable. I usually get involved with accounts quite a bit, and the "girl is awful" bit, she is kinda doing what they will want her to do. Its her job to not pay for as long as possible to help cash flow. The trick is to do it to the point where your suppliers still supply and not put you on stop. Make it clear you are over that point and she will pay you rapidly.

[Sockpuppet]

First time going direct to a client, been there six weeks and first invoice is now a week overdue. Girl in finance is awful so bad in that she disconnects from instant messenger when I push her for a date when the invoice will be paid, pretends she doesn't receive emails and doesn't answer the phone. HR and finance just refer me to her, and when raised to my programme director, finance girl tells her it has been paid when it hasn't been.

Going to be very aggressive on Monday sending a letter and invoicef or statutory late payment interest and charges, and if don't get anything by Wednesday won't be coming back to work.

Am I being reasonable or a bit of a drama queen? I think extending £ 15k of credit to this clients more than enough!!

Go sit on her desk and refuse to move until it's been sorted. Phoning people is on thing you need to be the biggest problem in their life right now for them to do anything about it.

[JoJoGabor]

Just a quick update on this. It's taken 6 months but am finally getting paid on time. Used payontime.com and said I would be charging late fees. This combined with threatening to leave until my invoice was paid has sorted it out. Now have got an increase in rate, a reduction in payment terms and paid on time regularly. The company WAS doing it deliberately to aid cash flow.