Compensation for waiting for goods

[northernladuk]

Someone mentioned MSE forums already, but they have an official section, pushed in this week's email newsletter:

Failed Delivery - Fight Back: "If I waste a day, you'll pay" ...
HTH

Nice find. I am going to push this one just to see what happens. In the past I have been swayed by a call back from someone that knows how to deal with upset customers but this particular company have failed at every turn possible. In four tense calls I haven't even had a sorry yet so gonna try giving them both barrells through sheer bloody mindedness.

Not sure I can get over the first hurdle though...

Always be firm but polite. Being rude won't help, and it certainly isn't fair to the person you're calling. Try something like this (key legal phrases to use are in red):

Bugger.....

[KittyCat]

Do you claim for all this after you have resolved the issue or do you have to refuse delivery of the item until it appears? While they have your money and you have no goods you are in a position of power. Once delivered you are relying on pure goodwill until I threaten them with the costs of my day in?

Guess this is one of those things that once delivered it will get forgotten about but blood is boiling at moment.

Maybe I should drop KittyCat a pm.....

ha ha maybe you should read the t&c's when you ordered - especially the tiny print with a magnifying glass - you'll prob find they 'if, the supplier and their suppliers reasonably decide, not to deliver without noticie or refund or compensation' then they can'

let me know how you get on tho

[RobertRice]

ha ha maybe you should read the t&c's when you ordered - especially the tiny print with a magnifying glass - you'll prob find they 'if, the supplier and their suppliers reasonably decide, not to deliver without noticie or refund or compensation' then they can'

let me know how you get on tho

SOCKIE ALERT

[SueEllen]

ha ha maybe you should read the t&c's when you ordered - especially the tiny print with a magnifying glass - you'll prob find they 'if, the supplier and their suppliers reasonably decide, not to deliver without noticie or refund or compensation' then they can'

It's worth at least reporting them to Trading Standards as it's likely to be an unfair consumer term.


Consumers have a lot more rights with businesses then businesses have with each other, due to the fact consumer tend to be the weaker party.

And trading standards do sometimes prosecute but loads of people have to complain.

[KittyCat]

SOCKIE ALERT

It's a joke - referring to my situ

[KittyCat]

Actually it happened to me with a new sofa & it was just before xmas few years back.

I had sold my old one so had none - & was truly fuming - also I bought a LOT from the retailer over the years.

When I rang about non-delivery I found out they'd buggered up the whole order - I'd paid 20% deposit in store on account & the rest was 6 mths payments which had'nt been processed on the system so hence no delivery.

My sob story of no sofa at Xmas & speaking v.nicely worked & the v.nice lady said she would sort it out - my sofa was delivered the next week - also as the nice lady obviously done 'something' on the system to get delivery pushed thru I never got any final bill or payment terms - so I got a 2k+ sofa for 20%.

Never did complain further - was too comfy on my new sofa.