TheRoyal - did you send your agency a letter from a solicitor? or is there some sort of online legal/debt collection system that can send a threatening letter for a fixed fee? Or if i give them 30days notice can i use small claim court?
Seemed to do the trick. As someone else has mentioned here they don't want to get involved in any proceedings, especially when the b******* in your case clearly don't have a leg to stand on.
As for email v recorded delivery I was advised that email was just as tenable legally - although other people here need to confirm that. (I did follow up the actual email with "For our records could you please confirm you are in receipt of this email")

The problem was sorted out the day they got the letter.


No it isn't, it will be decided by a judge in a court after consideration of contract law.
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