VAT Helplines ******* useless

[Spacecadet]

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Everytime you call you get 2 minutes of recorded information messages then:
"Sorry, all our operators are busy right now, please try again later. Bye"

No call queue management, just 2 minutes wasted with no option to stay on hold untill one of the useless ****ers is available

Idiots

[Scrag Meister]

Don't worry you weren't the first and def won't be the last.

Been there

[SackmanandCo]

Yes, mixed service. If you ever take advice from the helpline ALWAYS ask for a call reference number and the name of the person you spoke to.

[SallyPlanIT]

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Everytime you call you get 2 minutes of recorded information messages then:
"Sorry, all our operators are busy right now, please try again later. Bye"

No call queue management, just 2 minutes wasted with no option to stay on hold untill one of the useless ****ers is available

Idiots

What did you want to ask them? Maybe someone on here could help...

[Spacecadet]

What did you want to ask them? Maybe someone on here could help...

I wanted help with the online registration, i'd managed to lock it somehow.
Unless of course someone on here has admin access to the HMRC websites...

I did manage to get through this morning, started calling at 8am, took a few attempts. It seems like they operate on a maximum queue length. On my successful attempt I was still listening to music for a few minutes untill I got through to someone.

Having got through eventually, the chap I was speaking to was very friendly, helpful and didn't have to put me on hold whilst he looked up an answer. He even stayed on the call whilst I reregistered to make sure it all worked ok.

[BolshieBastard]

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Everytime you call you get 2 minutes of recorded information messages then:
"Sorry, all our operators are busy right now, please try again later. Bye"

No call queue management, just 2 minutes wasted with no option to stay on hold untill one of the useless ****ers is available

Idiots

Are you surprised? This is after all, an 'organisation' that has recently allowed one of its former employees to leave on the Friday and return as a contractor on the Monday.

IR35 anyone?

Bunch of incompetent, hypocritical unts!