VAT Helplines ******* useless

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BolshieBastard replied

27 July 2010, 19:13
Originally posted by Spacecadet View Post

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Everytime you call you get 2 minutes of recorded information messages then:
"Sorry, all our operators are busy right now, please try again later. Bye"

No call queue management, just 2 minutes wasted with no option to stay on hold untill one of the useless ****ers is available

Idiots

Are you surprised? This is after all, an 'organisation' that has recently allowed one of its former employees to leave on the Friday and return as a contractor on the Monday.

IR35 anyone?

Bunch of incompetent, hypocritical unts!
Leave a comment:
Spacecadet replied

27 July 2010, 17:08
Originally posted by SallyPlanIT View Post

What did you want to ask them? Maybe someone on here could help...

I wanted help with the online registration, i'd managed to lock it somehow.
Unless of course someone on here has admin access to the HMRC websites...

I did manage to get through this morning, started calling at 8am, took a few attempts. It seems like they operate on a maximum queue length. On my successful attempt I was still listening to music for a few minutes untill I got through to someone.

Having got through eventually, the chap I was speaking to was very friendly, helpful and didn't have to put me on hold whilst he looked up an answer. He even stayed on the call whilst I reregistered to make sure it all worked ok.
Leave a comment:
SallyPlanIT replied

27 July 2010, 09:27
Originally posted by Spacecadet View Post

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Everytime you call you get 2 minutes of recorded information messages then:
"Sorry, all our operators are busy right now, please try again later. Bye"

No call queue management, just 2 minutes wasted with no option to stay on hold untill one of the useless ****ers is available

Idiots

What did you want to ask them? Maybe someone on here could help...
Leave a comment:
SackmanandCo replied

27 July 2010, 07:48
Yes, mixed service. If you ever take advice from the helpline ALWAYS ask for a call reference number and the name of the person you spoke to.
Leave a comment:
Scrag Meister replied

26 July 2010, 15:19
Don't worry you weren't the first and def won't be the last.

Been there
Leave a comment:
Spacecadet started a topic VAT Helplines ******* useless

26 July 2010, 15:05
VAT Helplines ******* useless

Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Everytime you call you get 2 minutes of recorded information messages then:
"Sorry, all our operators are busy right now, please try again later. Bye"

No call queue management, just 2 minutes wasted with no option to stay on hold untill one of the useless ****ers is available

Idiots
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