New Cater Allen website

[hairymouse]

I'm still waiting for a OTP code that has never come.

[SueEllen]

I'm still waiting for a OTP code that has never come.

I hate the fact banks use this. SMS messages can be queued and arrive much later. One year I remember everyone on EE was flooded with messages from the last 2 weeks just after New Year.

[Lance]

It is unbelievably clunky.

In this day and age whereby it is so easy to stand on the shoulders of giants which, in this case, would be a perfectly working and streamlined site, why on earth they couldn't just copy the processes of one such example is beyond me.

I sent the below feedback which I was promised would be worked on but, Covid was chewing up resources elsewhere.

1. When there is only one account from which to choose, please can this field come pre-populated?
2. Can the boxes to complete with PAC codes etc. be pre-populated with the cursor…?
3. Can the cursor auto move from PAC boxes to Password box?
4. When paying Payees, please can the reference be manageable from the Paying page? Currently the reference, or invoice number, is that which was for the previous occurrence. I would prefer Not to have to alter the Payee information every time just for an interchanging Invoice Number
5. The inputting of the entire PAC code is a bit excessive – especially as it has already been input as part of the access to the account.
6. The OTC – could this be only for the setting up of new payees. An OTC for every-single-payment is exhausting.
7. Sometimes when trying to make a Payment, none of the Payees are listed. The list is blank…?? This is completely random but equally very annoying and time consuming to arrive at a populated list of Payees from which to choose.
8. The Download a statement does not allow to Save as a CSV. Can this be changed, especially as you don’t have OpenBanking Feeds set up yet. Indeed, the Download a Statement seems not to work as of 1st April.

While OpenBanking has been resolved, since then, it appears they've Upped the number of times OTC's are used. It is a right PITA.

Anyway, this thread has suitably reminded me to ask for an update, which has now been sent.

Christ almighty. You’ve spent longer writing this moan than I did logging in to the new portal and setting up the link to FreeAgent.

[Lance]

I was with Cater Allen for a few years and always found the portal terrible.

Recently opened and account with Mettle and they have been excellent so far.

Mettle is OK but no FSCS protection and £10k transfer limit.
I’ll keep both thank you.

[simes]

Christ almighty. You’ve spent longer writing this moan than I did logging in to the new portal and setting up the link to FreeAgent.

You're on fire at the moment. 'founder' is still licking his wounds elsewhere.

Less 'moan', more 'constructive feedback'.

Anyway, I type with more than two fingers and all the bullets were copied and pasted from an email sent earlier direct to Cater.

[Lance]

You're on fire at the moment. 'founder' is still licking his wounds elsewhere.

Less 'moan', more 'constructive feedback'.

Anyway, I type with more than two fingers and all the bullets were copied and pasted from an email sent earlier direct to Cater.

I'm sure they're very grateful for your valuable input.

[simes]

I'm sure they're very grateful for your valuable input.

Rest assured I have it on good authority that they were.

But to allow you to go on with the rest of your day, I will concede the sarcasm honours to you sir.

[hairymouse]

I'm still waiting for a OTP code that has never come.

Er, something happened to my phone to make it go completely no signal. Once I restarted it, the OTP came in. Not really Cater Allen's fault and later I was able to get back in without a hitch.

Got to be fair.

[simes]

Seems the world's going OTC nuts right now. Is it a bloody fashion?

Even Jobserve now requires you to juggle laptop and phone to input an OTC, every - time - you - logon! Just for a %$!£-ing job site!! Really?

Feeling pretty fifth rate this morning, so they got a piece of my mind about that...

[ladymuck]

Er, something happened to my phone to make it go completely no signal. Once I restarted it, the OTP came in. Not really Cater Allen's fault and later I was able to get back in without a hitch.

Got to be fair.

Not sure I trust any bank that thinks SMS is secure enough for authentication. I hope that was truly one time and they use something more secure for transactions