Another price rise at InTouch

[oliverson]

This is the first price rise since 2015, and will be continued throughout 2018. As you are all aware in the last 2 year's there have been a lot of changes that have affected contractors and simply relying on technology will not be enough i.e. FreeAgent. You will always need that individual support, and with the additional offer of One2One reviews, is a clear indicator of how we are taking personal advice to an even higher level than we have before.

I'm sorry to say that having been with you a few years now I've had ZERO PERSONAL ADVICE. Nothing, not one bit. I've not raised my rates since 2015, it's a hard market, yet you have and it wasn't that long since you raised rates prior to that, so for that reason, I'm OUT. Probably going with Crunch. Goodbye OutOfTouch.

[eek]

I'm sorry to say that having been with you a few years now I've had ZERO PERSONAL ADVICE. Nothing, not one bit. I've not raised my rates since 2015, it's a hard market, yet you have and it wasn't that long since you raised rates prior to that, so for that reason, I'm OUT. Probably going with Crunch. Goodbye OutOfTouch.

Having used crunch (albeit a few years ago) try freeagent and find a freeagent accountant...

[oliverson]

Having used crunch (albeit a few years ago) try freeagent and find a freeagent accountant...

I'll take a look, thanks.


I might just look for an independent this time I think. Somebody who is looking out for me and earning his fees.

[youngguy]

I'll take a look, thanks.

Actually, thinking about it, none of these providers have ever done a single thing to proactively save me money. They are just a service I pay £x a month for and input all the data myself with some backend system churning out the figures. It's one big machine. There's no personal touch nor nothing. The 'Duncan Strike' school of accounting. I was with Quay Accounting years ago until they sold out then dissatisfied with the service moved over to InTouch, another Duncan Strike company. Same story, incrementing monthly rates and same shoddy service. All the good people leave and you're left with rookies until he sells it on again. He may get rich but it's an embarrassment to his profession.

I might just look for an independent this time I think. Somebody who is looking out for me and earning his fees.

https://companycheck.co.uk/director/...STRIKE/summary


About MR DUNCAN JOHN STRIKE
Mr Duncan John Strike holds 79 appointments at 79 active companies, has resigned from 63 companies and held 70 appointments at 70 dissolved companies. DUNCAN began their first appointment at the age of 29. Their longest current appointment spans 14 years, 1 months and 29 days at BOURNEMOUTH PROPERTIES LIMITED

The combined cash at bank value for all businesses where DUNCAN holds a current appointment equals £1.2m, a combined total current assets value of £1.6m with a total current liabilities of £832.7k and a total current net worth of £1.1m. Roles associated with Mr Duncan John Strike within the recorded businesses include: Director, Company Secretary, Llp Designated Member

Some going eh?

Strike gold! 79 appointments! Ha ha ha.

This is so laughable, I'm crying with tears. Even Jordan hasn't been so prolific in 'her' chosen 'career'

https://beta.companieshouse.gov.uk/o...0/appointments

Who'd want a guy like this to be their accountant? Looking out for the customer or looking out for himself?

You can imagine the phone ringing can't you? "err, hello, which company did you want (frantically trying to recall from long-term memory the six-dozen companies he's a part of)". Or maybe he has one phone per company? More phones than Carphone warehouse. Comical.

I left InTouch and had a few issues ,but that aside, for the sake of balance .....Let's not forget not all Directors are hands on and IT is not a small firm. It's not like Duncan actually looks after accounts - he has a shed load of accountants for that.

Your issues may be valid but I don't think you can cite 79 appointments as the reason for your perceived poor service.

[TNA57]

Very dissatisfied Intouch client

I have not been happy with the service received from IT for some time now and this price increase just doesn't make sense(value for money) TO ME. When you have had about 3 different accountants within the space of 2 years for one reason or another and not one of them has been able to get it right- time to move too methinks.
I like what gorilla have stated that they offer + FA (quarterly account review) which will let you know if there is something that could cause an issue down the line. IT don't currently do that (if they do, they didn't do it for me) as at year end time, it was a real nightmare for them to sort out my accounts. Weighing other options out there now as I can't justify paying that amount of money plus vat for the service they provide ME.

[Chart Accountancy]

I have not been happy with the service received from IT for some time now and this price increase just doesn't make sense(value for money) TO ME. When you have had about 3 different accountants within the space of 2 years for one reason or another and not one of them has been able to get it right- time to move too methinks.
I like what gorilla have stated that they offer + FA (quarterly account review) which will let you know if there is something that could cause an issue down the line. IT don't currently do that (if they do, they didn't do it for me) as at year end time, it was a real nightmare for them to sort out my accounts. Weighing other options out there now as I can't justify paying that amount of money plus vat for the service they provide ME.

Most accountants offer quarterly reviews. If the accountant files your VAT return, they must check your accounts and clear any queries prior to the submissions each quarter to ensure the information submitted is accurate. If you file your vat reurns or if you are not vat registered, would they not agree to check your accounts each quarter, if you were to ask them?

[Neil@Intouch]

Thanks for the link. But when you add the £10 in, thats £95 per month, versus £105 at InTouch, now it is very close to "can I be bothered" territory.

Although there is two months free with Gorilla. 1st Online charge a £300 "takeover fee", which is quite steep. It looks like Gorilla do not charge anything like this. Hopefully InTouch do not charge exit fees, I will need to check.

No exit fees. Just a calendar notice period. Can you private message me with your details and who your Accountant is so we can discuss this further.

[Neil@Intouch]

I'm sorry to say that having been with you a few years now I've had ZERO PERSONAL ADVICE. Nothing, not one bit. I've not raised my rates since 2015, it's a hard market, yet you have and it wasn't that long since you raised rates prior to that, so for that reason, I'm OUT. Probably going with Crunch. Goodbye OutOfTouch.

Thanks for your feedback. I would appreciate it if you could private message me with your details so we can discuss this point further. FYI - FreeAgent is now a solution that we are offering at InTouch...

[youngguy]

No exit fees. Just a calendar notice period. Can you private message me with your details and who your Accountant is so we can discuss this further.

OP might want to check if they qualify for your 'complimentary services' as when I left InTouch tried to charge me an extra £150 for SATR citing a 3 month rule - which was never in my terms and conditions and when I asked for proof that I was notified IT were not able to provide it.

I purposefully left 1 month after SATR was due but that made no difference

[mudskipper]

Thanks for your feedback. I would appreciate it if you could private message me with your details so we can discuss this point further. FYI - FreeAgent is now a solution that we are offering at InTouch...

As an alternative to the portal? Included in the fee? I haven't seen this offered.