Can't believe their attitude.
30 day payment terms. Timesheets submitted via client system. Option to auto generate invoices (but I opted out and produce my own).
Anyway, xmas week, email comes around. Please enter all time for week after xmas in advance before xmas. Fair enough - I dont care - Im in for two days so all done and manager approved. I download PDF for my records.
Fast forward to now and I realise I've not had remittance or been paid for that week. So I email agency accounts dept - no reply. So I email again and finally get reply.
Apparently, I dont have a VALID timesheet for that week so they wont pay me! First of all thanks for letting me - lucky I noticed.
Time to phone them. Guy trys to tell me Im not allowed to get timesheets pre-approved like this and thats why. So I calmly point out that client asked me to do this, there is nothing in my contract to say I can't do this, and why didnt anyone tell me weeks ago not just ignore me and not pay me? I also add if it gets sorted this week then I wont have an issue.
Guy gets well off with me and tells me its tough if I dont follow their procedures and in future wont get paid if the same happens again and neither will they pay me or remind me.
Seriously bad attitude. Next time, I'll be pointing out I have a signed timesheet in my possession, I'm not opted out, and they are in breach of contract!
30 day payment terms. Timesheets submitted via client system. Option to auto generate invoices (but I opted out and produce my own).
Anyway, xmas week, email comes around. Please enter all time for week after xmas in advance before xmas. Fair enough - I dont care - Im in for two days so all done and manager approved. I download PDF for my records.
Fast forward to now and I realise I've not had remittance or been paid for that week. So I email agency accounts dept - no reply. So I email again and finally get reply.
Apparently, I dont have a VALID timesheet for that week so they wont pay me! First of all thanks for letting me - lucky I noticed.
Time to phone them. Guy trys to tell me Im not allowed to get timesheets pre-approved like this and thats why. So I calmly point out that client asked me to do this, there is nothing in my contract to say I can't do this, and why didnt anyone tell me weeks ago not just ignore me and not pay me? I also add if it gets sorted this week then I wont have an issue.
Guy gets well off with me and tells me its tough if I dont follow their procedures and in future wont get paid if the same happens again and neither will they pay me or remind me.
Seriously bad attitude. Next time, I'll be pointing out I have a signed timesheet in my possession, I'm not opted out, and they are in breach of contract!
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