Question on Umbrella Reviews
+ Reply to Thread
Page 2 of 2 FirstFirst 1 2
Posts 11 to 16 of 16
  1. #11

    Ddraig Goch


    Join Date
    Apr 2011
    Location
    Cymru
    Posts
    9,110
    Thanks (Given)
    88
    Thanks (Received)
    171
    Likes (Given)
    1148
    Likes (Received)
    519

    Default

    Some constructive criticism of Sterling and how they've dealt with me :-

    1. After setup, I tried to arrange a call back to ask a few questions. First time, three hours late - I gave them a one hour window so I could speak at lunchtime. Second time - just did not even call me at all. 3rd time lucky - only after I moaned to their senior person.

    2. Pensions. Took 3 emails for someone to reply to my request for info on this. Bottom line is now they will only allow minimum pension to NEST.

    3. Contract/schedule of work. Three times asked for copy of schedule of work. Still not recieved 5 weeks in despite several promises.

    4. Generally, they ignore the first two emails it seems, and only answer 3rd or if you moan. Then they will promise to do something and then not do it.
    Rhyddid i lofnod psychocandy!!!!

  2. #12

    My post count is Majestic

    northernladuk's Avatar
    Join Date
    Mar 2009
    Posts
    33,779
    Thanks (Given)
    141
    Thanks (Received)
    1466
    Likes (Given)
    1780
    Likes (Received)
    6027

    Default

    I'd mail them links to your posts anonymously. That should get them to step up. There are tons of stories where people complain about a company on twitter and they take swift action. If they know your complaining endlessly about them they may step up?
    'CUK forum personality of 2011' - Winner - Yes really!!!!

  3. #13

    Ddraig Goch


    Join Date
    Apr 2011
    Location
    Cymru
    Posts
    9,110
    Thanks (Given)
    88
    Thanks (Received)
    171
    Likes (Given)
    1148
    Likes (Received)
    519

    Default

    Quote Originally Posted by northernladuk View Post
    I'd mail them links to your posts anonymously. That should get them to step up. There are tons of stories where people complain about a company on twitter and they take swift action. If they know your complaining endlessly about them they may step up?
    To be honest, I did complain to the sales director (about the phone call thing) and they did phone me then. Trouble is nothing much changed and it went back to normal.

    I just think they really are not bothered and just happy to take the money and do as little as possible.
    Rhyddid i lofnod psychocandy!!!!

  4. #14

    My post count is Majestic

    northernladuk's Avatar
    Join Date
    Mar 2009
    Posts
    33,779
    Thanks (Given)
    141
    Thanks (Received)
    1466
    Likes (Given)
    1780
    Likes (Received)
    6027

    Default

    Quote Originally Posted by psychocandy View Post
    To be honest, I did complain to the sales director (about the phone call thing) and they did phone me then. Trouble is nothing much changed and it went back to normal.

    I just think they really are not bothered and just happy to take the money and do as little as possible.
    Sounds like it. Now maybe that will be the end of it.
    'CUK forum personality of 2011' - Winner - Yes really!!!!

  5. #15
    eek
    eek is online now

    bored now

    eek's Avatar
    Join Date
    Jun 2010
    Location
    😂
    Posts
    22,377
    Thanks (Given)
    241
    Thanks (Received)
    1206
    Likes (Given)
    1040
    Likes (Received)
    3561

    Default

    Quote Originally Posted by psychocandy View Post
    To be honest, I did complain to the sales director (about the phone call thing) and they did phone me then. Trouble is nothing much changed and it went back to normal.

    I just think they really are not bothered and just happy to take the money and do as little as possible.
    Given that you purchased on price it's hardly surprising that responsiveness isn't there... Equally you are probably seen as a needy customer and one that they may regard as more hassle than its worth...
    merely at clientco for the entertainment

  6. #16

    Ddraig Goch


    Join Date
    Apr 2011
    Location
    Cymru
    Posts
    9,110
    Thanks (Given)
    88
    Thanks (Received)
    171
    Likes (Given)
    1148
    Likes (Received)
    519

    Default

    Quote Originally Posted by eek View Post
    Given that you purchased on price it's hardly surprising that responsiveness isn't there... Equally you are probably seen as a needy customer and one that they may regard as more hassle than its worth...
    Says who? Come on eek - don't believe everything you read on here mun.

    Heres how I selected. Agency gave me a list of suppliers. These were the only one on the trade body list (cant remember what it is - the one that contractor umbrella look after). The price is the same as everyone else I think.
    Rhyddid i lofnod psychocandy!!!!

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Content Relevant URLs by vBSEO 3.6.0 ©2011, Crawlability, Inc.