I'm fairly new to contracting and I wanted to post here to get some help as I'm having an awful time getting any answers from my umbrella company, Parasol.
Their communication since I started my assignment has been terrible, they pretty much harassed me whilst getting everything up and running and now I'm with them it's like they barely want to know - my emails go unanswered for days, usually only replied to after I send a 2nd email asking for an update, even then the replies I'm getting seem to be copy/paste boiler text than anything helpful to me!
Ultimately I'm paying £46 to them per week (between their 'margin' and 'employment costs' ) and I really feel like I'm not getting any value for money at all. I'm seriously considering going ltd or changing company, but that's a whole different issue.
Anyway, onto my question;
On a weekly basis between mileage, parking and food/drink I rack up circa £100 of expenses (all receipts kept).
I'm paid weekly by Parasol, but only receive £24 expenses with my pay. This means £76 per week of expenses are building up, unpaid. Between starting my contract and now; I've racked up circa £450 of expenses with Parasol, but as I'm only given £24 per week, I never seem to be getting my expenses back and the amount of expenses I'm 'owed' just seems to be building up and building up and I fear I'm never actually going to get this back.
So far I haven't actually had any decent answer from Parasol, but was wondering if you guys could clarify if this is 'normal'? I'm worried Parasol are messing something up but as it's so hard communicating with them and often takes days I'd rather see if you guys could help?