Dear Techies,
I am having this problem as stated above. I have a Pavilion dv7 Envy Series Laptop that came with Windows 7 Home Edition. I have since upgraded it to Ultimate Edition and downloaded any Microsoft update required.
Trouble now is, I get these two errors above and this then more or less freezes the PC and the display all goes funny. I simply do not have any choice but to hard reboot the PC and after about 10 - 30 minutes both erros come up again Displayed on the screen. Then I am unable do nothting with the Laptop but to reboot the laptop even a shutdown simply fails except a hard reboot.
When I load a backed up image of the new windows 7 ultimate editon which is a copy a made earlier and do not install any msupdates the erros does not come up but then the display is not right untill I install updates but then this error re-occures. I have looked on the web and sites but not getting much happiness with this. I also have an old image of the windows 7 Home Edition but do not want to use or load that immage.
There has to be some display configuration I can set or remove some drivers or tweaking to resolve this issue. I am not so new to computers but this is testing me to the limit. Any ideas please what to do next. Thanks in advance any one.
See below for the error I get. Two different errors.
1st error
HP Message Service has Stopped working.
Problem signature:
Problem Event Name: APPCRASH
Application Name: HPMSGSVC.exe
Application Version: 2.3.6.0
Application Timestamp: 4cd8eee7
Fault Module Name: HPMSGSVC.exe
Fault Module Version: 2.3.6.0
Fault Module Timestamp: 4cd8eee7
Exception Code: c0000005
Exception Offset: 00003b5f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
================================================== =======
2nd Error
HP on Screen Display has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: HPOSD.exe
Application Version: 1.3.5.0
Application Timestamp: 4e4e0737
Fault Module Name: HPOSD.exe
Fault Module Version: 1.3.5.0
Fault Module Timestamp: 4e4e0737
Exception Code: c0000005
Exception Offset: 00005ad0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I am having this problem as stated above. I have a Pavilion dv7 Envy Series Laptop that came with Windows 7 Home Edition. I have since upgraded it to Ultimate Edition and downloaded any Microsoft update required.
Trouble now is, I get these two errors above and this then more or less freezes the PC and the display all goes funny. I simply do not have any choice but to hard reboot the PC and after about 10 - 30 minutes both erros come up again Displayed on the screen. Then I am unable do nothting with the Laptop but to reboot the laptop even a shutdown simply fails except a hard reboot.
When I load a backed up image of the new windows 7 ultimate editon which is a copy a made earlier and do not install any msupdates the erros does not come up but then the display is not right untill I install updates but then this error re-occures. I have looked on the web and sites but not getting much happiness with this. I also have an old image of the windows 7 Home Edition but do not want to use or load that immage.
There has to be some display configuration I can set or remove some drivers or tweaking to resolve this issue. I am not so new to computers but this is testing me to the limit. Any ideas please what to do next. Thanks in advance any one.
See below for the error I get. Two different errors.
1st error
HP Message Service has Stopped working.
Problem signature:
Problem Event Name: APPCRASH
Application Name: HPMSGSVC.exe
Application Version: 2.3.6.0
Application Timestamp: 4cd8eee7
Fault Module Name: HPMSGSVC.exe
Fault Module Version: 2.3.6.0
Fault Module Timestamp: 4cd8eee7
Exception Code: c0000005
Exception Offset: 00003b5f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
================================================== =======
2nd Error
HP on Screen Display has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: HPOSD.exe
Application Version: 1.3.5.0
Application Timestamp: 4e4e0737
Fault Module Name: HPOSD.exe
Fault Module Version: 1.3.5.0
Fault Module Timestamp: 4e4e0737
Exception Code: c0000005
Exception Offset: 00005ad0
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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