Hi all,
On behalf of a friend (who's just called).
Who owns an XP laptop going through a BSOD cycle, which has umpteen months of research materials for their thesis, and who (naturally) hasn't taken a backup...
Pointing me towards what appears to be this error on the knowledge base by virtue of the quoted-over-the-phone:
Her laptop goes from this to a 'dumping physical memory' routine, and stops. No joy with safe mode, and I'm not attempting to talk her through that article - probably wouldn't attempt it if I had the box in front of me tbh.
Upside is (apparently) she made recovery disk(s) a while back.
Question is, do you think her data is fine? Would she be able to remove the disk and mount it as an external using a 2.5" case/cable, and get the files she needs?
Or is this a simple, routine matter that we could trust a shop with? I'm anxious not to give her advice that would cost her the data. She cares not for the machine itself, just her work.
Cheers for any help.
RH
On behalf of a friend (who's just called).
Who owns an XP laptop going through a BSOD cycle, which has umpteen months of research materials for their thesis, and who (naturally) hasn't taken a backup...
Pointing me towards what appears to be this error on the knowledge base by virtue of the quoted-over-the-phone:
Stop: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate
Upside is (apparently) she made recovery disk(s) a while back.
Question is, do you think her data is fine? Would she be able to remove the disk and mount it as an external using a 2.5" case/cable, and get the files she needs?
Or is this a simple, routine matter that we could trust a shop with? I'm anxious not to give her advice that would cost her the data. She cares not for the machine itself, just her work.
Cheers for any help.
RH
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