desperately seeking new ADSL provider

**Cowboy Bob** · 26 June 2007, 05:12

http://www.zen.co.uk

Been with them for a number of years now (including house moves). Service is excellent. They're not the cheapest mind, but you get what you pay for.

**FiveTimes** · 26 June 2007, 08:02

Originally posted by bassy

Got rather annoyed with virgin media today and basically told them to stick their service where the sun doesnt shine:

Story - I am moving house tomorrow and have only just been given a new telephone number (new house, new development yaddah yaddah yaddah). Rang virgin to start the broadband transfer only to be told I should have rung them 10 days ago with the number (useful when I only received it today) and as such it would take 10 days to deactivate my current service and then 10 days after that to reactivate the service at the new address - a sum total of 20 days without broadband. The chap was neither polite nor helpful so basically told him to stick it and cancel the entire thing.

So anyone have a good recommendation for a fast (8mb) service, reliable with good customer support and preferably can cater to my manic World of Warcraft habit?

I am really happy with demon, good speed, good customer service

**Buffoon** · 26 June 2007, 09:46

Now with Be on ADSL2+ getting about 17M- only a few hicups.

Was with Bulldog, who were C&W now Pipex, - worst bunch of S.... I have ever had the misfortune to deal with. C&W will NEVER get any of my business EVER again.

**chubba** · 26 June 2007, 15:34

http://www.ukonline.net/ - done the business for me for the last few years. Reasonably priced and no download limits!

**lilelvis2000** · 27 June 2007, 08:30

I just switched from Orange to Zen. Zen is great so far. I would recommend. Stay away from Orange.

**Ardesco** · 27 June 2007, 08:45

I don't know these days. I used to be with Nildram who were the mutts nuts before they got bought out by Pipex, they now route through France/Germany to get to some UK servers and by all accounts the customer service teams have been slightly crippled by the Pipex way of doing things.

I used UKOnline for about a year and it's great when it works, however not so good when it doesn't.... I upgraded to 24Mbit ADSL2+ and got only a 6Mbit servcie (I was getting the full 8Mbit before I upgraded). So I sent back the new router they gave me and downgraded to 8Mbit again and then after a week my connection died. It took two weeks to work out what was happening which was somebody else was connecting to my account. They accused me of handing out my broadband username/password which I had not so i went through all my systems with a fine tooth comb to find out if anybody had got in and been playing around. Absolutely nothing. I then remembered that I had not factory reset the router I sent back to them.....

I then asked them to check the MAC code of the router that was logging onto my account and see if it matched the MAC code of the router I had sent back to them. They first said that they destroy all returns so i must have shared my login information, they then said all returns are factory reset before going out again so they could not have sent out a router with my stored details and they after a month of arguing with them they offered to refund me 2 weeks downtime and effectivly shoved it under the carpet. No apology and they still have not admitted that I was right.

I now have very littel faith in any of the companies out there, the small good ones seem to have been bought up by the tulipty bigger boys like pipex, so when I moved I just got a BT business line and BT broadband. It's not the fastest connection in the world, and the latency isn't the best in the world but it does the job and as it's a business line I have SLA's that mean it gets fixed quickly if it does go down which is the main thing really.

**Orangutan** · 27 June 2007, 09:03

I use tiscali, but I wouldn't reccomend them.
Slow, cheap, prone to dropping connections occasionally.
Get what you pay for I guess.

**gingerjedi** · 27 June 2007, 12:01

IDNET are the best just go here to compare it with the competition.

I've had hell with orange and tiscali so I did a lot of research before changing, it's not often I would give a service such a glowing review but they deserve it, the day the line went live someone rang me to see if I needed a hand to set it up.

**Ardesco** · 27 June 2007, 13:13

30Gb download limit.....

If you used your 8Mbit connection to maximum capactiy for a whole month you could theoretically download 2,616Gb of data

Still i suppose it's par for the course these days....

The business offerings are quite pricey though, I get a 8Mb business line from BT for £40/month whereas they are charging £69/month

desperately seeking new ADSL provider