Need help with BT Phone Line

[blacjac]

We had this with a move a few years ago.

BT Insisted there was no line and a new one had to be installed.

Turned out the previous tenant had switched to Talk Talk without telling the landlord and the Talk Talk line was still active - but BT couldn't (wouldn't?) tell.

[Sysman]

BT Insisted there was no line and a new one had to be installed.

BT have an unshakeable belief that the information on their systems accurately reflects what is out there in the physical world.

There's not a lot you can do about that unfortunately, especially if it gives them an excuse to charge you.

[SueEllen]

BT have an unshakeable belief that the information on their systems accurately reflects what is out there in the physical world.

There's not a lot you can do about that unfortunately, especially if it gives them an excuse to charge you.

BT and BT Openreach pretend to be two separate companies with separate systems.

Consumers aren't allowed to contact BT Openreach who actually do know what phone lines are active, etc. This causes massive problems and loads of people have complained about it. (Google will find you the articles.)

So BT customer service will make up things to tell you to deal with your call in the quickest timespan. If you demand the person's name and ask for the spelling of their name they are less likely to make up things.

Virgin are as nearly as bad with their customer service staff making up things while their technicians come out and say what is actually happening/needed, and they are one company.......