HP laptop lack of support

Visitors can check out the Forum FAQ by clicking this link. You have to register before you can post: click the REGISTER link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. View our Forum Privacy Policy.
Want to receive the latest contracting news and advice straight to your inbox? Sign up to the ContractorUK newsletter here. Every sign up will also be entered into a draw to WIN £100 Amazon vouchers!

You are not logged in or you do not have permission to access this page. This could be due to one of several reasons:

You are not logged in. If you are already registered, fill in the form below to log in, or follow the "Sign Up" link to register a new account.
You may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

petergriffin replied

20 January 2014, 21:42
This is why I don't buy new laptops with Windows preinstalled. Even only installing a service pack invalidates the warranty.
Leave a comment:
expat replied

20 January 2014, 10:10
Originally posted by vetran View Post

order a usb sound card £2 on flea bay. should keep her going for a bit.

HP are dreadful for work I have an Elitebroke 8570 and spent 8 months waiting for some video drivers that didn't bsod every other day. Latest set seem to last a few weeks.

USB adapter worked fine. 2nd solution (to root problem, which was how to watch iplayer) was to buy a "Now TV" box for £9.99 - streaming box subsidised by Sky in the vail hope that we will subscribe to their pay channels.
Leave a comment:
vetran replied

15 January 2014, 23:32
order a usb sound card £2 on flea bay. should keep her going for a bit.

HP are dreadful for work I have an Elitebroke 8570 and spent 8 months waiting for some video drivers that didn't bsod every other day. Latest set seem to last a few weeks.
Leave a comment:
mudskipper replied

15 January 2014, 18:19
Cheers - husband just phoned and said he was about to upgrade his dad's HP laptop. I advised him not to bother!
Leave a comment:
expat replied

13 January 2014, 15:42
Worth a try, next time I'm back. Just think it's pretty tulip to have a 2-month old computer broken by a 0.1 windows upgrade.
Leave a comment:
MPwannadecentincome replied

13 January 2014, 15:38
only hp.com there are various support threads try there.

BTW even the windows 8 drivers might still work if you put them in manually?
Leave a comment:
BigRed replied

13 January 2014, 13:26
have you tried the generic windows audio drivers? My two year old Fujitsu lifebook which originally came with windows 7 upgraded to 8 then 8.1 with no issues. I upgraded the touchpad driver to add in windows 8 functionality.
Leave a comment:
expat started a topic HP laptop lack of support

13 January 2014, 13:13
HP laptop lack of support

Actually lack of giving a tulip for the customer.

My partner bought an HP laptop in December, running windows 8. She later accepted Microsoft's upgrade to 8.1. Result: web audio no longer plays. No BBC Iplayer any more.

Called HP support. Their response: "by installing windows 8.1 you have voided your warranty".

Oh right. Sorry for doing something so stupid as upgrading to the current version of the most popular OS in the world. HP has no audio drivers for 8.1 for this laptop.

(There is more: when their website asks for the Product Number, they don't want the thing marked "Product Number" on their own label. And when I enter the Serial Number, they are unable to find it. And the support monkey told us a pack of lies too).

Microsoft don't have clean hands here either IMHO: I tried to roll back to the original Windows 8 using Recovery. Ah no, upgrading to 8.1 wipes the original recovery partition, so only recovery to Windows 8.1 is possible.

Sigh. I did tell her to get a Mac.
Tags: None