Reply to: Dell warranty

[NickNick]

Nah, the India / Ireland divide is Personal / Business accounts with them.

[Spacecadet]

I've got the next day on-site cover from Dell.

Only had to use it once and that was down to my actions, nothing went wrong with the laptop.

Support was through the Ireland call center... couldn't fault them.
I think the india/ireland divide comes down to how much you spend on equipment.
Get a decent laptop from them and they consider you to be a proper business user and not some idiot who mistakes the DVD tray for a coffee cup holder

[blacjac]

Depends on the warranty you have with them.

You can get a next business day warranty if you really think you need it.

[minestrone]

If I were to put the laptop back for repair to Dell can anyone estimate how long it takes from my door to my door? I can't really go for more than a week without it. I'm sure it will be 14 days.

[blacjac]

Oh I agree. The display probably has a maufacturing fault in it. And I'm trying with HP to have them agree to a free replacement. But in the meantime I've got no laptop. Their customer service just deny that there is a fault and I've over-flexed the display by carrying it around in my bag.

Next time I'm buying a laptop with a ultra-stiff display. Lenovo, Tosh' Tecra, et al.

[Platypus]

I'll have to add in here that Tech support from Dell is worse than terrible in my opinion.

I've owned a Dell lappy and found their support to be good (when it was in Ireland). I often recommend Dell and a few folks I know have them. I'd say go for the warranty, although I doubt you'll need to use it. But better to be safe than sorry.

[TCL]

I'll have to add in here that Tech support from Dell is worse than terrible in my opinion.

+1

Have previously spent a good hour or more on the phone to them when a PSU blew up. Their response was "Have you tried reinstalling Windows?".....

[lilelvis2000]

Surely that would be covered under the sale of goods act?
A laptop screen should reasonable last more than 1.5 years unless it has been overused....

Oh I agree. The display probably has a maufacturing fault in it. And I'm trying with HP to have them agree to a free replacement. But in the meantime I've got no laptop. Their customer service just deny that there is a fault and I've over-flexed the display by carrying it around in my bag.

Next time I'm buying a laptop with a ultra-stiff display. Lenovo, Tosh' Tecra, et al.

[blacjac]

I would most humbly advise that a 3y warrenty on a laptop is a necessity.
My HP laptop screen died after 1.5yrs and I didn't have an extended warrenty. I now have to pay £150+ to get it replaced.

Surely that would be covered under the sale of goods act?
A laptop screen should reasonable last more than 1.5 years unless it has been overused....

[NickNick]

I'll have to add in here that Tech support from Dell is worse than terrible in my opinion.

[lilelvis2000]

I would most humbly advise that a 3y warrenty on a laptop is a necessity.
My HP laptop screen died after 1.5yrs and I didn't have an extended warrenty. I now have to pay £150+ to get it replaced.

[Clippy]

Get a 3yr onsite warranty from Dell.

Worth having and would still be cheaper than a Sony with 12 months RTB warranty.

True but Sony have a promotion on at the moment where they extend the warranty to 3yrs for free as long as you register your laptop within 30 days.

Offer expires at the end of March 2009.

[VectraMan]

My 2 Dells (laptop and desktop) are going strong, as is the old now 5-year old Dell laptop I have lying around. I haven't paid for the extra warranty on any of them.

Remember that if it fails within a "reasonable" time you have rights regardless of warranties. And the way I see it is if it's a build fault, you're likely to notice straight away. And if it works for the first 6 months, it's *probably* going to work for the first 3 years.

Having said that, you should go for the warranty. The reason I say that is it's obvious that's how they make their money (by exploiting the gullible), and how they can make their products so cheap for the rest of us.

[DimPrawn]

Get a 3yr onsite warranty from Dell.

Worth having and would still be cheaper than a Sony with 12 months RTB warranty.

[sal626]

Have a 3year old Dell laptop.....not had any issues with it.
It depends on what your requirement is. I only use it for email, browsing and basic MS Office stuff. For that, Dell is excellent value for money.