ITIL - Operational Design & Process - Contractor UK Bulletin Board

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cojak replied

24 September 2007, 12:56
PS - Cojak Ltd. Has an honourable mention in the 'thanks' section of Service Transition.
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cojak replied

24 September 2007, 12:51
Not sure that they know what they want. It sounds like someone has told them about v3.

It's too vague for us to be of much use. It could be in Service Design or Service Transition but you really need to start with Service Strategy...

I think they could be ITIL deliverables but could be process or infrastructure mapping - the request makes no sense at the moment.

Suggest to the boss that the ejit who asked him write up a Product Description explaining what he wants, why he wants it and who is going to use it.

Then you'll either get clarity or silence...

Sorry - can't be of more help.

Last edited by cojak; 24 September 2007, 12:54.
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daviejones replied

24 September 2007, 12:23
Operational Design, when used with "a new service" sounds ok, as does Operational Process although the terms are a bit vague.

If he is looking at a new service, he will want to identify support model, SLAs (and any OLAs) monitoring reqts, governance etc etc etc....

I am only guessing as the question does not give much info.....

This is more covered in ITIL v3...Service Strategy, Service Design etc etc

HTH
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Muttley08 replied

24 September 2007, 10:47
I've heard Operational Design to be Technical Design (Architecture design etc) which takes in detailed operational setups of everything - service names, build specs etc...

Operational Process is a new one though... pretty generic term, could mean lots of things...
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Orangutan replied

24 September 2007, 10:41
No, setting up test environments for a new service
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daviejones replied

24 September 2007, 10:39
Originally posted by Orangutan View Post

Someone has asked my boss to produce a "Operational Design" and an "Operational Process".
The firm claims to use ITIL, and in the main, I'd agree, but unless I'm loosing the plot, these are not ITIL or Prince2 deliverables.

Has anyody heard of these terms before, any ideas before we do the obvious and get the guy to explain exactly what he means.

Is the company gonna go through some kind of re-org?
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Orangutan started a topic ITIL - Operational Design & Process

24 September 2007, 10:38
ITIL - Operational Design & Process

Someone has asked my boss to produce a "Operational Design" and an "Operational Process".
The firm claims to use ITIL, and in the main, I'd agree, but unless I'm loosing the plot, these are not ITIL or Prince2 deliverables.

Has anyody heard of these terms before, any ideas before we do the obvious and get the guy to explain exactly what he means.

This is in relation to a test environment, not even a complete service.

Last edited by Orangutan; 24 September 2007, 10:40. Reason: Forgot something important
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