Reply to: Lookin Good Laptop backpack

[Ardesco]

I have a Pakuma Rucksack style bag. Looks nothing like a laptop bag, just like a rucksack, but has all the required compartments + CD holder etc. I would highly recommended it, also means some chavvy scroat is less likely to realise you are lugging a lappy about and decide to rob you.

[lilelvis2000]

That's britain for you mate. If this was the USA they'd ship you a higher spec bag that was in stock AND give you credit for future purchases.

eg: my wife recently ordered stationary from a american supplier. but naturally the american A4 was different size than the euro A4 so the stuff she has, she can't use easily. She rang them up and the did not admit fault - nor should they as the dimensions are clearly displayed on the screen if one takes the time to read them - BUT they gave her every penny of her money back! Without an argument! Now that is service!

Give me an example of that here. Go on, I dare you!

[daviejones]

I rung them ang gave them hell. I then sent them a link to my rant on here to show them how displeased I was with their poor customer service and they sent me a mail saying that my order would be processed on the 9th.!!!

I sent them a reply saying "I really hope this is a joke and that my order has been cancelled"

These guys are SH*TE!!!!!

[lilelvis2000]

I had a quick look around and the targus city you order appears as "in stock" on their website, but apparently it isn't. Now I wonder if you could complain to the OFT about his - because they should present accurate statement on their stock to you before ordering. They didn't.

Im waiting for my bag because it isn't in stock - but then I was told that it would take three days for them to get it before they could send it on to me.

[daviejones]

It is name and shame time. I had similar problem with camerabox - a cowboy outfit if ever there was one.

My solution is a phone call or a fax - that should get their attention.

Called them now...apparently they had no stock, but neglected to let me know!!! So, after charging me for next day delivery, they were gonna just deliver whenever.......very poor.

I would not recommend www.laptopstuff.co.uk .....cowboys!!!

[lilelvis2000]

It is name and shame time. I had similar problem with camerabox - a cowboy outfit if ever there was one.

My solution is a phone call or a fax - that should get their attention.

[daviejones]

They still have not even acknowledged my email.....that is such bad customer service!!!!!

[lilelvis2000]

cant you get Mrs Lilelvis to ring up and scream and shout and get it sorted on your behalf. Miss Poser is fantastic at that!

My wife recently got the bank to admit that it made a mistake on her transaction and refund her the cost of the call and additional monies.

But I'm still sure that it was her mistake...she is that good.

I should charge by the hour for her services. What's the number and how much have you paid. she'll sort it.

[poser]

cant you get Mrs Lilelvis to ring up and scream and shout and get it sorted on your behalf. Miss Poser is fantastic at that!

[lilelvis2000]

Oh yeah, I keep forgetting about that.

[daviejones]

Have you checked the T&C? In most cases you won't get a full refund once the item has been dispatched. Unless the item is faulty in some way, you may incur charges - those famous "restocking" fees.

I'd ring them up and have a polite chat. From experience e-mails and letters are often ignored.

From their website:

Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

[lilelvis2000]

Well I mailed them and told them to cancel it. If it arrives, they can come and collect it and give me a refund...sounds picky I know but a man has to have principles!!!

Have you checked the T&C? In most cases you won't get a full refund once the item has been dispatched. Unless the item is faulty in some way, you may incur charges - those famous "restocking" fees.

I'd ring them up and have a polite chat. From experience e-mails and letters are often ignored.

[daviejones]

Great system I know. I've stopped sending stuff first class now as well. Who is their courier company? Is it just Royal Mail or whatever their courier arm is?

They don't call this "rip-off Britian" for nothing you know! I've paid £6 for delivery on my bag, and it will take a week to get here. In most countries..I that much would get me express overnight to your door by 8am.

Well I mailed them and told them to cancel it. If it arrives, they can come and collect it and give me a refund...sounds picky I know but a man has to have principles!!!

[lilelvis2000]

My issue is that I have paid for next day delivery and they say they cannot guarantee it...well I know that because I didn't get it so I have told them to cancel and I will get from somewhere else.....it's the principle!!!

Great system I know. I've stopped sending stuff first class now as well. Who is their courier company? Is it just Royal Mail or whatever their courier arm is?

They don't call this "rip-off Britian" for nothing you know! I've paid £6 for delivery on my bag, and it will take a week to get here. In most countries..I that much would get me express overnight to your door by 8am.

[daviejones]

Has it actually been dispatched? When I ordered my laptop it sat in their warehouse for three days before I rang up and they tracked it down. It was still sitting in their warehouse!

I've never had an issue with delivery that I can recall. I like the home delivery network - their depot is just around the corner from our house and they manage to deliver before 8am everytime, excellent.

Most of my issues have been with royal mail. the post man would sign for the package himself and then stuff it into the recycling box. Great system. I've complained on numerous occaisions, but he still does it.

Oh BTW, next day often means next working day. Saturday is not a working day.

My issue is that I have paid for next day delivery and they say they cannot guarantee it...well I know that because I didn't get it so I have told them to cancel and I will get from somewhere else.....it's the principle!!!