Service desk software

[errorista]

You might like to have a look at:

http://www.kaseya.com/

Ive used this in the past - it did the trick.

[Clippy]

Thanks to all for the recommendations - some further research is in order, me thinks.

[portseven]

I always hear good things about Request Tracker, though have never used it as an admin myself.

I have used Trac several times, the combination of a Wiki and Ticketing system makes it a powerful tool imho. Also check out Trac Hacks for a bunch of cool (and essential) ad-ons and mods.

[cojak]

Microsoft do a template over on Access database, and I think I've seen one over in SourceForge.net

[angusglover]

I seem to remember one called Track-IT, used to be free(ish).

[kramer]

sharepoint?

[ee61re]

Assuming you are able to host it yourself, then this is a good basic one that I've used in the past:

http://www.liberum.org/


Rob

[Clippy]

Does anyone know of a free web based help/service desk call logging/scheduling software resource.