Originally posted by davetza
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Unfortunately the company in the email address is not the same company that owns the website; I'm guessing it's a contact at a company who dealt with this website before it became the property of the current company. -
There are normally 3 different sets of contact details in the whois info
Registrant
Admin
Tech
If one of the email in the contact details is still accessible by the company then you should be able to contact One & One and get them to send the login details for the portal that would be used to change the DNS to this email (it may not be as simple as this though). Otherwise you will need to contact One & One explain the situation and ask them how it can be sorted out. I assume this company is paying for the domain so try and get your hands on the last invoice so you can phone them up and say I want to discuss account XYZ which will give you a bit more credibility.Leave a comment:
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Moving website to new host - don't know who owner of domain is
Never done this one before but I have to move a website to another host.
Website has been up and running since 1997 & the people I'm working for inherited it when they took over the company. Whoever set it up, registered the domain etc is now long since gone.
Presumably though I need to have the authority of the registered owner of the site in order to move to the new host?
It would help if I knew what I was looking for. If I go to WhoIs for that domain I see there is info for:
Registrar - that's the name of the company who own the site
Registrant - one & one
Owner name - somebody's name & email address (who may or may not be contactable - it's an info@someotherdomain.com address)
Am I correct in assuming that I need to get hold of the owner & they need to authorise the move or something?
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